Gelupo Reviews Summary

Location & Atmosphere

Pros:

• "The shop is located in a nice area of London, so alternatively, you can have a nice walk while you taste your ice-cream."
• "Cool and cozy."
• "A great little gelato cafe in the heart of Soho."
• "Very conveniently located to the theatres on Shaftesbury Avenue."
• "Highly recommended if you're in Leicester Square and waiting for your show to start."
• "Overall, it’s a store worth trying! It’s very convenient to go shopping and eat on the way in Soho!"
• "The whole place is really clean and well maintained."

Cons:

• "Late at night can be crowded."
• "It is a very tightly squeezed shop, with seating at the back."
• "The shop is quite small and the seating space can be congested."
• "The place has a VERY limited seating area about 2 tables at the back of the shop and a small bench outside."
• "Because the place is always busy is really difficult to sit on the small bench outside the shop."
• "If you plan on eating inside, be prepared for dirty tables left with trash on them and not cleaned."
• "The interior is tiny and if you want to sit down and eat you can forget it."

Service

Pros:

• "One of the staff... serve us very smiley."
• "Fantastic customer service, my husband and I went in a month later and the lady at the counter recognised us!!"
• "The staff are friendly and helpful."
• "The attention was perfect, polite and thoughtful."
• "Staff are always efficient, patient and friendly even though usually rushed off their feet serving the long queues."
• "The staff were very efficient and friendly."
• "Lovely staff who are very helpful and knowledgeable when it comes to picking flavours."

Cons:

• "Some the staff were idly chit chatting."
• "She is really rude, and I highly recommend the establishment to do something about this."
• "Staff are pretty rude and focused on getting you out of there as soon as possible."
• "Plus the boy serving looks at customers with such a sour expression. Not at all friendly."
• "However- the italian lady that works at the brand in charing cross road, is extremely rude."
• "RUDE staff, I politely asked the ginger guy with piercings 'what time do you open?' He said 'I don’t know' & ignored me and walked away!"
• "The staff (one fat lady) is so rude and unprofessional to talk with customers."

Product Quality

Pros:

• "The best gelato in town."
• "Certainly a contender for the best gelato in London."
• "Absolutely faultless gelato."
• "The gelato is just so fresh and tasty - it feels like it couldn't possibly be naughty."
• "Quite simply the best gelato in London!"
• "Best gelato I've had anywhere in the world thus far."
• "Delicious homemade gelato. They make it fresh in their basement everyday and have such interesting flavors."

Cons:

• "None of the sensibly overpriced Amalfi and Napoli flavours I had did it for me."
• "Some flavours are not even close to their description."
• "But worst of all, the interesting, original ice cream flavours have been replaced with boring generic ones."
• "Pistachio didn't have much of it. It just felt creamy with a flavour of pistachio."
• "Nothing better than the ones you will find in a supermarket."
• "Reality is VERY bland ice cream (borderline tasteless) and way overpriced."
• "The raspberry revealed the spongy and gummy substance that sorbettos and gelatos take when low-quality thickeners are used."

Value

Pros:

• "It’s prices are standard for the locality, but it’s well worth the money given the portion size and quality of the product."
• "The price is reasonable considering the location."
• "The prices are very reasonable - £3 for one scoop, £4 for two, £5 for three - and the gelato is excellent."
• "For the quality of product, location and serving size I think that the pricing is reasonable."
• "Good prices, coffee is cheap and scoop price is competitive to other places."
• "Prices are good: £6 for three scoops / cakes £2.50 / afogato £2/£4."
• "I like the price of coffee here. Just a pound for an espresso."

Cons:

• "Warning! Tiny and uneven portions."
• "Prices are getting bonkers and portions not that generous anymore."
• "£6 is quite a bit more than I would pay for that amount of ice cream."
• "It's not particularly cheap - three scoops will set you back £4.50."
• "They proceeded to give us smaller portions compared to other customers, certainly not worth the £10 we paid."
• "Felt it was on the expensive size considering the portion size."
• "The most overpriced and overrated Gelato I've ever encountered."