Sensations Reviews Summary

Customer Service

Pros:

• "Amazing service and more importantly amazing food."
• "Friendly and positive staff."
• "Everything is very good clean tidy and they are very sincere."
• "Very friendly and helpful staff… I advise and highly recommend it."
• "Staff are lovely and friendly as always!"
• "The server was friendly & helpful."
• "Great service, not sure what the other reviews are on about."

Cons:

• "There’s a rude guy at the counter. Very grumpy and not welcoming at all."
• "Staff unwelcoming, no smile, no convo."
• "Customer service is terrible."
• "Do not order from here, really bad customer services."
• "The staff were unfriendly, no smiles, dumped the plates on the table didn’t ask if we were happy or who the plate was for."
• "Very poor service, took hours to bring us food."
• "The customer service was absolutely horrific."

Food Quality

Pros:

• "The smooth melted chocolate in association with the warm soft cookie dough crispiness was a delight."
• "Their portion sizes are extremely generous as I can never finish anything I've ordered."
• "If you've got a sweet tooth then this is heaven on earth!"
• "Wow the crepes are on point and the bubble gum ice cream tastes like bubble gum service is brilliant wife and son really enjoyed it be coming here again."
• "The food is amazing, delicious."
• "Enjoyed the generous portion of freshly made waffles with banana and toffe sause and a side of vanilla ice cream."
• "Absolutely delicious cheesecake!!"

Cons:

• "Over £9 for a chocolate brownie sundae!! It was ok but definitely overpriced."
• "The restaurant is so dirty, absolutely no hygiene food is touched and caressed with bare hands."
• "Very dirty, people leaving site and not a single person came to wipe down sofas or tables, sofas are all destroyed."
• "Rubbish! I ordered a snickers milkshake and all I could taste was milk, the snickers were non existent just like this shop should be."
• "Ordered a Lotus Biscoff Waffle which barely came with any Lotus sauce, served with a out of date whipped cream."
• "The ice creams we ordered not only looked nothing like they were supposed to but they are 80% whipped cream!"
• "The entire order was putrid!"

Management and Staff

Pros:

• "That allowed my family and friends to be really impressed with vibes and service, as we're locals we're grateful that there is great family friendly spot that will be used again and again."
• "I want to say a massive thank you to the management and the sensations team for being great hosts for my son's second birthday."
• "Best dessert parlour in London!! Ordered the Nutella crepe and white chocolate desire waffle for my brother it came within seconds."

Cons:

• "Good staff, very rude owner, whipped cream is very cheap probably because the owner is greedy, good wafles and crepes but the churros are not churros, they are made from the waffle mix ( as the staff told me)."
• "The managers, they aren't nice they seem look nice but they're actually bunch of snakes and aggressive passive idiots who are very self-absorbed, dishonest and not reliable."
• "The place doesn't look very hygienic and the tills are almost empty."
• "Terrible management will not go and spend there again."
• "The worst experience rude staff specially one with strong muscle and beard.he was talking to me and showing sharp iron or (knife) to my face.i got scared.When i asked him to put it down.he ask me to leave if I'm not happy to wait."
• "Worst customers service ever! They don't even acknowledge you are there."
• "A staff member in a burgundy shirt was so sarcastic and rude."

Cleanliness and Hygiene

Pros:

• "The place was clean, the staff didn't bother us much even though we stayed for ages on a busy Saturday afternoon."
• "Under the new management from last 2 two weeks, everything is very good clean tidy and they are very sincere."
• "The restaurant is small and relatively clean."

Cons:

• "The restaurant is so dirty, absolutely no hygiene food is touched and caressed with bare hands."
• "Very dirty, people leaving site and not a single person came to wipe down sofas or tables, sofas are all destroyed."
• "The place doesn't look very hygienic and the tills are almost empty."
• "Dirty smelly toilet."
• "I’ve been coming Here since it opened and it’s got dirtier and dirtier."
• "Dead place. Dirty presentation, untidy with take away boxes filling the counter."
• "Dirty tables, long waiting time and unapologetic management."

Value for Money

Pros:

• "10/10 go to this place because you will get what you’re paying for."
• "The scoops are HUMONGOUS and so cheap for how much you’re getting."
• "Cheap prices!"
• "The price is fair as the milshakes or ice cream are bigger than expected."

Cons:

• "Over £9 for a chocolate brownie sundae!! It was ok but definitely overpriced."
• "The proces being charged by the staff are not reflected on the menu."
• "Price ridiculous. £8. 65 for ice cream and a bottle of water..wouldn't go there again."
• "No vanilla ice cream, so you were asked to pay 1 pound extra for any other flavour."