Amorino Gelato - London Covent Garden Reviews Summary

Service

Pros:

• "Servers are friendly, introduce the flavors with patience."
• "The personnel is very friendly and professional."
• "The staff are really friendly and the store is maintained well."
• "Great service from the guys."
• "The staff were very friendly that I went there around ten times."
• "Staff super friendly and I were able to pick all the flavours I wanted."
• "The staff is also THE BEST! They are polite, friendly, and fun!"

Cons:

• "Busy so customer service can vary."
• "Today I was so excited to try the ice cream, but what I experienced was unexpected from the employee!!"
• "WORST CUSTOMER SERVICE I'VE EVER SEEN AT ANY ESTABLISHMENT, avoid the rude Caucasian lady/manager there!"
• "The shop itself is small, cramped and unwelcoming."
• "Product itself is lovely but the customer service is like nothing I have ever seen before."
• "Horrible experience, staff complaining about long working hours just before closing."
• "Really disappointed with the customer service as a black girl was having fun of me behind the counter."

Ice Cream Quality

Pros:

• "The gelato was made with fresh ingredients, and the flavors were well-balanced."
• "The first flavor I tried was the classic Italian pistachio, and I was blown away by how creamy and nutty it tasted."
• "They were so creatively made, really impressed with the level of thought that went into making our ice-cream - gorgeous!"
• "The hazelnut flavour was particularly outstanding - it had a deep, nutty taste that was perfectly balanced by the sweetness of the chocolate and vanilla flavours."
• "Absolutely yummy gelato that tastes as good as it looks pretty."
• "The kind of flavours offered are really yummy."
• "The quality of the ice cream was really surprising. Awsome chocolate hazelnut and a super crunchy cone!!"

Cons:

• "Beware the 'petal' size, it really is just a petal of ice cream, it doesn't even fill the (very small) pot!"
• "Not all the flavours were available."
• "The ice cream cup I paid almost £5 for was left half empty inside just covering the top of it to make portion look super full."
• "Waste of money, hard, tasteless and icy."
• "The ice cream tastes subpar."
• "The quality of the ice cream and service is not up to my expectations."
• "It was expensive, and the pistachio did not live up to my expectations."

Presentation

Pros:

• "Their flower shaped gelato is really a catch, as it's very popular with the tourists."
• "Presentation was beautiful and service was very quick."
• "It's beautifully presented and delicious."
• "The presentation of the ice cream is great."
• "The most beautiful gelato creations I've seen, superb quality ingredients."
• "The gelato is artistically crafted into flower shapes, which makes it not only delicious but also aesthetically pleasing."
• "The staffs were not just putting the ice cream onto the cone, but like artists, they turned the ice cream into stunning flower shape."

Cons:

• "The artists take their time making works of art, not very useful when you have 2 kids bothering you for their ice cream."
• "The preparation and presentation leave a bit to be desired."
• "The only let down was the macaron."
• "But the experience today was absolutely a NIGHTMARE and it made our day off."
• "The carmello was great but due to the ice cream melting and refreezing, the ice cream we were served was icy... Horrible stuff."
• "Too many flavors on the cone muddles the flavor."
• "The ice cream were not made properly."

Value

Pros:

• "It cost £4.90 which seemed reasonable."
• "The price is also not so much."
• "A lucky find for sure, and not overly expensive."
• "Prices are reasonable as well."
• "very reasonably priced."
• "Prices are moderate."
• "Prices might seem a little expensive but the quality makes it so worth it."

Cons:

• "Disappointing as there was a long queue to get it and was quite expensive."
• "Good ice cream and gelato. Bit overpriced though."
• "It’s quite expensive though."
• "Cheap and overpriced with a sprinkle of bad customer service."
• "pretty expensive ice cream -- £4.50 for regular."
• "For a small ice cream cone one scoop at £4.90 perhaps excessive cost."
• "Everything is overpriced."

Facilities

Pros:

• "It was the perfect place to sit and enjoy my gelato on a sunny afternoon."
• "One of the small but unique experiences that you get while on the streets of London."
• "Fantastic location, and really hits the spot after a great night out in London."
• "Highly recommended if you are visiting the area."
• "Best ice cream in London and beyond."
• "Delicious quality ice cream on Saturday night in Covent Garden."
• "Best Gelato in town!"

Cons:

• "Toilet unavailable which is disappointing, asked us to go to the local five guys!"
• "The shop itself is small, cramped and unwelcoming."
• "The place has 2-3 tables outside but will be full most of the days."
• "No place inside to sit."
• "The only thing is there is only seating for about 7 people."
• "But it says open till 1 o'clock and it's not. We came 00:40 And didn't get anything."
• "Staff unhappy, nice icecream if was without flys inside."