Watches and Jewellery of Bond Street Ltd Reviews Summary

Customer Service

Pros:

• "A special mention to E-Commerce Admin Associate Danielle for her emails regarding my purchase."
• "Accurate flow of information, friendly yet efficient initial discussions via email."
• "Wonderful personal service, and an excellent choice of high quality watches."
• "Prompt answers to all my questions."
• "The team always kept me up to date with the transaction and very quickly answered any queries."
• "Their communication via email was also prompt and polite."
• "I am pleased with your colleague Ellie-Mae responding to my queries swiftly and with patience."

Cons:

• "Well and then the watch had water damage and I reached out and suddenly the person who was answering my messages turned into a very unfriendly person."
• "Don't buy your watch here the staff couldn't give a damn."
• "Shopped over Christmas and served by a woman and a young chap who both should be selling flip flops instead of expensive jewelry. Incompetent and might as well used his teeth instead of his toy screw driver to open a simple bangle clasp."
• "The only downside was the slowness of response to emails and whilst I tried to establish phone comms, I just could not get through on the phone."
• "The staff weren’t very helpful."
• "Only interested in the sale, no customer service."
• "I waited 10 minutes for someone to answer me on the chat but no one did then the chat automatically disappeared."

Product Quality

Pros:

• "It was exactly as described in immaculate condition, packaging was fantastic couldn’t have asked for more efficiency in this purchase."
• "The lovely timepiece was exactly as described and I was very impressed with its excellent condition."
• "The watch itself is in immaculate condition for a pre-owned item."
• "The watch was a Patek Philippe, faithfully and honestly described."
• "The watch was exactly as described (new old stock)."
• "The watches in excellent condition, exactly like in the detailed pictures on the auctions."
• "The watch arrived at the agreed time, well packaged and in perfect, as described condition."

Cons:

• "After I bought the watch I found out the watch was older than initially claimed."
• "Took nearly a year and not interested in a refund when the issue was pointed out shortly after sale."
• "Would not refund, watch was then polished and the calendar would not work."
• "The watch was with status on rolex has being stolen. Because of that the watch is retained by Rolex at almost 2 years."
• "Despite buying the watch with 1 year warranty, Watch Center London is not honouring their contract."
• "Do not offer buyback ...as if they were happy to get rid of what they sold me...unoriginal parts."
• "Purchased a NOS Glashutte Original, watch had been refinished roughly."

Purchase & Delivery Process

Pros:

• "Purchased a vintage Rolex from Australia. The process was relatively smooth and they were very upfront."
• "The watch came very well packaged, exactly as I would have expected."
• "The purchase process was simple and the watch sent via Special Delivery with a guarantee and invoice."
• "Incredibly fast shipping to Germany and the watch was exactly in the condition as shown on the photos."
• "The watch was posted out to me the same day that I paid for the item and arrived the next day, by special delivery. It was very well packed."
• "Postage was by Royal Mail tracked, signed for delivery before 1.00pm following day and arrived as promised."
• "It took less than 24 hours from the time the item was sent until it was delivered to my address."

Cons:

• "The payment process wasn’t what I would have preferred."
• "Buying a luxury watch online is highly risky, and it doesn't make sense for you to decide purchase by watching short and shaky video clips."
• "Had to stay in constant contact with my local bank in Singapore for 3 days for authorizing the worldwide interbank transfers while I was on the move and with the time difference between the countries to make sure payment was duly cleared before I returned to London for just one night to collect the watch, which kinda disrupted the mojos of my vacation."
• "A little more understanding would be better appreciated, as it would’ve caused less inconvenience to me if the payment of the final negotiated price could be done with credit card instead of bank transfer."
• "Shop front doesn’t look like this anymore- can only browse online and ask for a specific anything you’ve seen on the website to try on."
• "Buying a Rolex should be a pleasant and joyful process. Somehow this store managed to make it stressful and unpleasant."
• "They simply stopped responding to my messages and I have to repair the watch out of my pocket."

Staff & Customer Interaction

Pros:

• "I am very happy with WatchCentre's customer service and the watch I purchased from them."
• "Yet another professional, friendly and pleasant experience from these lovely people."
• "Their attitude is all one could ask for and their attention to detail superb."
• "Danielle from the sales team was pleasant and knowledgeable."
• "I can highly recommend Watches and Jewelery of Bond Street and will definitely shop here again."
• "I received excellent, professional, polite, and attentive service from Bini."
• "The sales staff are very polite and professional and the company is free of deceit; truthful and sincere and you can trust them 100%."

Cons:

• "Their last message was surprisingly rude."
• "Just hard to deal with won’t be spending my money there."
• "One sales lady next to me seemed to be getting frustrated at an old man using his phone."
• "All you are doing is asking questions and discount and wasting our time. Don’t you have anything else to do in life ? Pls don’t enquire about any of our product…"
• "I would stay clear and not recommend!!!!!!!"
• "Terrible......"
• "After expose this situation several times, they did nothing and I will have to spend money and time in an attorney to put things right."