JBs American Diner Reviews Summary

Service

Pros:

• "Staff were amazing!!! The service was on point I must say."
• "The staff here are very receptive and friendly and will cater to any needs, such as allergies, changing menu items and simple questions about the diner."
• "Service was very good, waitresses were all cheerful with a smile, very polite and friendly."
• "Everyone that took care of me was smart as well as kind."
• "From the get go the staff were lovely, polite and interacted with us."
• "Staff were lovely and helpful!"
• "The staff are so incredibly friendly and polite."

Cons:

• "Staff didn't bother to ask how our meal was."
• "However staff were not great they would be standing all by the bar area."
• "Service was friendly but took way too long for a 'diner'."
• "the service was disappointing & there was no attempt to ask us if we wanted anything else."
• "Our biggest peeve was being seated first yet having families take 20 minutes priority in ordering over us while we were forgotten."
• "The service was slow which was strange as ot was only about 30% full."
• "Staff very rushed which affected quality of service."

Food Quality

Pros:

• "The burger was tasty and very meaty."
• "The milkshakes were amazing though and were well worth the wait."
• "Everything was delicious and authentic."
• "The crème brûlée milkshake was the star of the meal. It was creamy & just sweet enough."
• "Best onion rings ever!!!"
• "We had Bull dog, Hound dog and Pork dirty fries, they were all very tasty!"
• "The pancakes are amazing. I especially like the American breakfast."

Cons:

• "The food is extremely over priced for the lack of quality you get."
• "The burgers? Yuck! Tasteless and dry!"
• "Chicken burger was dry as leather."
• "Fries were mediocre (frozen fries, no taste) and the burger was nothing to write home about."
• "The burger itself was very standard and overpriced."
• "The food was rushed and came out raw both dishes one dinner came out 10 minutes before the other."
• "The burger itself was like a hockey puck, the most plain burger I have ever tasted."

Ambiance & Decor

Pros:

• "Definitely a place you should visit as you walk the promenade."
• "The decor is of a 50/60's diner that makes you feel like you've stepped into the set of 'Grease'."
• "It was done out to look like an American style diner with the furnishings & also the music being played as well."
• "The restaurant is done up like an amazing tribute to the American history with its artwork and decor, the atmosphere even though not many people in at this time of day is just amazing."
• "Proper American style diner with all the oldies playing on the stereo, and old cartoons playing on the telly's."
• "Brilliant decor and atmosphere."
• "Real 50/60s American diner atmosphere."

Cons:

• "The venue is lovely if not a bit run down in places and repaired shoddily with tape."
• "It's not clean. We've been here over an hour and there's dirty cutlery, napkins and food stuff on the floor, not cleaned up."
• "the only thing that let it down was the state of the toilets as soon as you open the door the stench was awful the toilet itself was filthy and didn't flush properly"
• "Everything is tired and run down, the toilet not cleaned very well."
• "A little maintenance is required to bring it up to expectations - an entrance door that you can open would be a good start, some worn out floor tiles & seating all detract from the overall experience."
• "Everything is tired and run down, the toilet not cleaned very well, the menus tired and worn."
• "the decor is really tacky! Sorry but it’s lost it’s charm completely wouldn’t recommend."

Value

Pros:

• "A good place to eat at a reasonable price."
• "All the family very satisfied and great value for the enormous portions."
• "Food is reasonably priced especially when you consider you're in central Brighton."
• "Prices are reasonable and they don’t have any service charge, highly recommended."
• "Pricewise I thought they were very good for amount of food you got."
• "Food was delicious and the servings were plentiful, so definitely worth the price!"
• "For a seafront location the price is also very well considered and I'd say the meal was great value."

Cons:

• "July 2023.. prices have gone up quite a lot.. :-("
• "The prices also feel a bit much for what you get."
• "A tad pricey though."
• "But £70 for half a bite of a burger and a milkshake 🤔"
• "Found price to be a bit expensive for the portions you got."
• "food needs improving especially because of the price."
• "The food was super overpriced for what it was."