TGI Fridays - Staines Reviews Summary

Service

Pros:

• "Our Waitress Marjorie has to be one of the most helpful and friendly people I have ever met."
• "The food order was taken by a friendly member of staff."
• "Our waitress was polite and soon took our drinks orders."
• "Marjorie gave us (table of 9) extremely great service! She was attentive and smiley throughout, refilling drinks right away and making sure we were served and out of the restaurant before our lunch break ended."
• "All the staff are friendly and attentive and really do go the extra mile to make you feel welcome."
• "Polite and friendly waitress, great service and the food was lovely."
• "Our server Darren made our experience, he was friendly, efficient and hardworking."

Cons:

• "Walked in to the restaurant and found many empty tables. Waited ages and nobody came to serve us."
• "The place looked disgusting, the staff weren't looking over worked, but just casually walking around."
• "The waitress completely forgot to bring our cutlery but was more interested in chatting to her colleagues."
• "The waiter that we weren't impressed by was actually the manager!"
• "Served by a waitress who was just not with it."
• "Manager Sarah 0/10 management, customer service skills, preference to be defensive and argue over customer simple complaint."
• "Waiters standing around talking to each other.. very frustrating when your hungry."

Food Quality

Pros:

• "Our half rack ribs were moist and tasty."
• "We had the warrior burger for the first time today - very impressive and tasted good."
• "Food was great."
• "Good food and cooked well."
• "The food was fantastic, one of the best burgers I have ever had."
• "The food was incredible i ordered the warrior burger and we had a sizzling fajita which was delicious."
• "The food was amazing."

Cons:

• "But the food order was wrong, and the kitchen could not cope with the number of orders it received. Therefore, our food came out cold, as well as incorrect or missing."
• "I ordered a gluten free burger where the bun was soggy, burger was burnt around the edge & so dry in the middle."
• "The food was dry and tasteless, the 10£ cocktails tasted like fake cocktails you get on all inclusive holidays in turkey."
• "Children’s meal served without vegetables as on menu. Burgers dry & overcooked."
• "Food is burnt beyond belief."
• "Then i had a half rack of ribs for a main which i think were the previous days warmed up, they were dry and hard."
• "The food was a little dry we didn't get what we ordered."

Ambiance

Pros:

• "A relaxed and friendly atmosphere."
• "Lovely ambience, very 'american'."
• "The atmosphere is cozy."
• "Energetic vibrant atmosphere."
• "There is a great atmosphere and the bar is pretty good too."
• "Throughout our visit the atmosphere and buzz was brilliant."
• "Great atmosphere, the staff were helpful and friendly."

Cons:

• "Big restaurant, bar in the centre, high ceiling, lots of seating but feels like you are sat in a warehouse."
• "Very chaotic and unappealing place."
• "Appalling, avoid at all costs."
• "Terrible place very expensive for mediocre food and drinks."
• "The place was cold af and understaffed for the number of guests."
• "The state of the restaurant was very poor."
• "Place dirty and toilets worse I have seen."

Value

Pros:

• "The only thing limiting this from becoming a 5 star is the bang for your buck aspect, either increase what you get or decrease price a little and this place is great."
• "Meal was excellent and the offers that were in effect made a nice reduction in the bill."
• "The food is always of a high quality and even when the restaurant is very busy there isn't too long a wait."
• "Surprisingly the food is very reasonably priced."
• "Very reasonable prices too."
• "Definitely value for money!"
• "The food was really tasty, nice size portions and good value."

Cons:

• "The portion size however was like a child's meal."
• "The bill finally came and it was very pricey for what we got."
• "Paid £14.75 for a burger to not come with any chips."
• "For the high prices of food and drinks I expect top service."
• "Definitely not worth the high prices."
• "And to top it off your paying 90£ for a meal for 2 you could cook better at home."
• "The New York Strip 8oz steak is not worth £27.40."

Cleanliness

Pros:

• "The restaurant was clean, lovely atmosphere, great service."
• "The restaurant was clean and beautiful looking."
• "The overall restaurant was clean, tidy and well organised."
• "Food was provided quickly and was really tasty what more can I ask for?"
• "The food arrived pretty quickly to the table piping hot and fresh as always."
• "The restaurant was clean, lovely atmosphere, great service - I think our waiter was called Dan b."
• "After visiting Thorpe park, we have had the best food."

Cons:

• "4 stars for the fact the toilets were disgusting."
• "Toilets are horrible not cleaned the most disgusting I've ever seen."
• "The toilets were absolutely filthy and wasn’t usable would definitely NOT recommend."
• "Make sure you go somewhere else for the toilet before you eat they were disgusting."
• "Visited the toilet and it was horrific, like something out of one of the saw horror films."
• "Toilets were filthy even though the posters say they do make sure they are cleaned regularly."
• "A big let down for me was the toilets... they were disgusting. No soap. No toilet roll."