TGI Fridays - Birmingham NEC Reviews Summary

Category: American restaurant Birmingham

Address: Resort World, LG01, Pendigo Way, Birmingham B40 1NT, United Kingdom

Phone: +443304605505

Rating: 3.9
based on 366 reviews.

Food Quality

Pros:

  • "The food was amazing."
  • "Food was really nice, fresh and well presented."
  • "The food we had was good."
  • "Service was really good and food was really good."
  • "Food was excellent, definitely coming back when at the NEC again."
  • "The food was delicious as always."
  • "Food was finally delivered hot, fresh, tasty and plentiful."

Cons:

  • "I'm sorry, but paying top dollar for mediocre food just doesn't cut the mustard."
  • "Would not recommend as the quality of the food is awful."
  • "The rump steak was really tough, and although I ordered it blue, it was well over cooked."
  • "Food was overcooked and partially burned. Yet barely warm."
  • "Really disappointing experience here. One of the worst meals I’ve ever had out."
  • "Food appeared nothing like picture! Cajun Chicken Pasta felt like it had been under the lamp too long as dried out."
  • "The food was abysmal and over priced."

Service

Pros:

  • "Fantastic atmosphere, clean and welcoming staff."
  • "The customer service is excellent and you see a smile on everyone's face. Very diligent and professional."
  • "Very happy with our server who was kind and courteous."
  • "The staff were very friendly and professional."
  • "Best service I've had from a restaurant, very attentive great food and great value."
  • "Our server Jessica was great and gave good and honest advice on which cocktails we would like and she was spot on with her recommendations!"
  • "Staff were really friendly and talked with the kids while they decided what to eat and brought the food out quickly."

Cons:

  • "It took a long time for us to be served drinks, the service was really not attentive."
  • "When we finally spoke to the manager he offered to take the food off the bill."
  • "Very happy with our server who was kind and courteous, but the team were stretched very thin which meant slow service."
  • "Awful, avoid! Took 30 minutes for us to chase drinks."
  • "Customer service is poor and not well organised which reflects a poor Manager I guess."
  • "Waited 30-40minutes for a table, then it took 20minutes for our drinks to arrive."
  • "Took my daughter and her friends here for a birthday party. Super slow service."

Value for Money

Pros:

  • "Price wise Β£15 for a burger meal is a little more than other places but taking into consideration the location, the quality of the food and the great atmosphere it's worth every penny."
  • "I had a glass of wine and it was reasonably priced."
  • "Food was very good."

Cons:

  • "Prices are ridiculously steep for the portion size and quality."
  • "Now paying Β£15 plus for a burger meal that can only be described as a child's portion is very disappointing."
  • "For what they charge its abit of a liberty when they can't get it right."
  • "Over-priced money greedy."
  • "Found it expensive for what you received and it's all very beige."
  • "So food and drink is overpriced for a start."
  • "The place bit expensive."

Ambience

Pros:

  • "Great Ambience. Loved the dΓ©cor and the music."
  • "Had a great time with lovely food and fabulous cocktails."
  • "Excellent place, with all the American themed decor it gives it great character."
  • "Atmosphere is great staff was lovely and overall really enjoyed the stay."
  • "The hole place had a great atmosphere πŸ‘Œ next time I'm down at the NEC this is the place to go."
  • "Great atmosphere and lovely staff."
  • "A great location at Resorts World overlooking the lake."

Cons:

  • "Music was extremely loud you couldn’t even hear yourself think and it was getting quite busy."
  • "Holy moly, it felt like I walked into a frat party on steroids."
  • "Being moved to a dark corner of the bar where we could barely see each other under the dank broken lighting."
  • "We were all give a table right behind the door people were coming in from."
  • "No positive comments regarding atmosphere were provided in the reviews."

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