"Service was really good and food was really good."
"Food was excellent, definitely coming back when at the NEC again."
"The food was delicious as always."
"Food was finally delivered hot, fresh, tasty and plentiful."
Cons:
"I'm sorry, but paying top dollar for mediocre food just doesn't cut the mustard."
"Would not recommend as the quality of the food is awful."
"The rump steak was really tough, and although I ordered it blue, it was well over cooked."
"Food was overcooked and partially burned. Yet barely warm."
"Really disappointing experience here. One of the worst meals I’ve ever had out."
"Food appeared nothing like picture! Cajun Chicken Pasta felt like it had been under the lamp too long as dried out."
"The food was abysmal and over priced."
Service
Pros:
"Fantastic atmosphere, clean and welcoming staff."
"The customer service is excellent and you see a smile on everyone's face. Very diligent and professional."
"Very happy with our server who was kind and courteous."
"The staff were very friendly and professional."
"Best service I've had from a restaurant, very attentive great food and great value."
"Our server Jessica was great and gave good and honest advice on which cocktails we would like and she was spot on with her recommendations!"
"Staff were really friendly and talked with the kids while they decided what to eat and brought the food out quickly."
Cons:
"It took a long time for us to be served drinks, the service was really not attentive."
"When we finally spoke to the manager he offered to take the food off the bill."
"Very happy with our server who was kind and courteous, but the team were stretched very thin which meant slow service."
"Awful, avoid! Took 30 minutes for us to chase drinks."
"Customer service is poor and not well organised which reflects a poor Manager I guess."
"Waited 30-40minutes for a table, then it took 20minutes for our drinks to arrive."
"Took my daughter and her friends here for a birthday party. Super slow service."
Value for Money
Pros:
"Price wise £15 for a burger meal is a little more than other places but taking into consideration the location, the quality of the food and the great atmosphere it's worth every penny."
"I had a glass of wine and it was reasonably priced."
"Food was very good."
Cons:
"Prices are ridiculously steep for the portion size and quality."
"Now paying £15 plus for a burger meal that can only be described as a child's portion is very disappointing."
"For what they charge its abit of a liberty when they can't get it right."
"Over-priced money greedy."
"Found it expensive for what you received and it's all very beige."
"So food and drink is overpriced for a start."
"The place bit expensive."
Ambience
Pros:
"Great Ambience. Loved the décor and the music."
"Had a great time with lovely food and fabulous cocktails."
"Excellent place, with all the American themed decor it gives it great character."
"Atmosphere is great staff was lovely and overall really enjoyed the stay."
"The hole place had a great atmosphere 👌 next time I'm down at the NEC this is the place to go."
"Great atmosphere and lovely staff."
"A great location at Resorts World overlooking the lake."
Cons:
"Music was extremely loud you couldn’t even hear yourself think and it was getting quite busy."
"Holy moly, it felt like I walked into a frat party on steroids."
"Being moved to a dark corner of the bar where we could barely see each other under the dank broken lighting."
"We were all give a table right behind the door people were coming in from."
"No positive comments regarding atmosphere were provided in the reviews."