Shu Xiang Ge Hot Pot Reviews Summary

Queue and Entry Experience

Pros:

• "We managed to get a reservation for 4 people on CNY."

Cons:

• "We had to queue outside for around half an hour."
• "He immediately refused me and said I had to wait at the entrance until the other 5 friends arrived."
• "We spent 20+ minutes waiting for our table before finally leaving as we were given no information about how long it would take."

Staff and Service

Pros:

• "The member of the staff was very helpful in explaining everything to us."
• "The service was really good and all the staff were so nice."
• "From the very beginning the staff was very friendly and helpful with any questions we had."
• "Staff were efficient, polite, attentive, and not intrusive."
• "The staff was extremely friendly and helpful."
• "The staff was quite helpful, friendly and guided us through the menu as well."
• "The food was great, the service was perfect, first time try hot pot in my life, the staff so friendly and patience to recommend some popular dishes for us."

Cons:

• "The male staff who was in charge of handling the queue was not friendly."
• "I cannot bear with this kind of service and we left."
• "The waiter told us with a tone implying we were stupid."
• "The service was too awful, as I mentioned, we sat down for ten minutes, no one gave us menu, we had to ask for it."
• "The manager was excessively rude, confrontational, accusative, disrespectful."
• "The service staff is very bad, the eyes looking at the female customers are like harassment."
• "This is by far the worst hotpot place I have been in my entire life, they are even lucky that I am giving it one star."