"She had a very professional yet, friendly approach all throughout my session."
"My laser therapist, Susanna, is brilliant! She is kind and welcoming, she is extremely knowledgeable and provides excellent advice."
"All staff are welcoming and friendly. The whole clinic setting and team is very professional."
"Joanna was really nice and helpful in understanding the whole procedure."
"Chelsea was absolutely wonderful - so kind and friendly, highly knowledgeable and professional."
Cons:
"The therapists are acting like we were in high school giggling and making you feel uncomfortable with basic requests."
"The overall attitude of the staff at Thérapie Clinic Wigmore Street is so shocking to me."
"The most recent session I had was beyond frustrating. From the moment I entered, the staff made me feel unwelcome and treated me with a level of rudeness and condescension."
"From the get go my therapist was disinterested and gave off the impression that she considered my very existence an inconvenience to her."
"I have never experienced such terrible customer service."
Effectiveness of Treatments
Pros:
"And I'm seeing very good results from my laser sessions! Happy all round :)"
"She was really professional and treated perfectly all the areas that I told her to do. She did a really good job!!!"
"I love the way my skin looks and feels after every session. Thank you Christina for the glow of my skin, I look forward to seeing you every month 😊"
"I recently had a laser appointment with Susanna, and it was a great experience. She was not only highly skilled but also made me feel comfortable throughout the process - no pain at all."
"I have had a fantastic experience with Thaiane Karin De Jesus. I have had many laser hair removal technicians before, by far she is the best one."
Cons:
"I am an ideal candidate for laser hair removal olive skin and black hair. However, I got hairier with time."
"Having spent over £700 on laser removal services, you'd never know that I went through over one year of laser appointments because I'm just as hairy."
"Had 10 sessions full face laser hair removal of here, my face had very fine, not very visible hair to begin with but after having laser here, i have more hair on the sides of my face, upper lip area, chin area than i ever did."
"After both recent visits, I left feeling worse about my appearance having been told it was very important I get other procedures to treat other areas of my face."
"After a bad experience with poor laser results and a rude staff member who blamed me (after 9 underarm sessions) I had a review."
Customer Service and Clinic Management
Pros:
"Every single time I go for my sessions, I have a great experience. I am always VERY nervous and the ladies are so supportive and calming."
"Experience depends on who you get for the treatment - some employees are very good and thorough, others don’t seem to make much of an effort."
"The therapist Tooba who did my laser, she was very professional and comforting. It's great to have such a supportive therapist who can make your visit enjoyable while providing effective treatments."
"I have had an amazing experience of laser with Joanna at Wigmore St and have seen her multiple times for my face laser."
"Started laser depilation treatment and everyone is very professional. Today I had the amazing Rocio with me and she gave me some very useful tips and suggestions."
Cons:
"Worst managed clinic I have ever encountered. It’s very surprising that they can still operate."
"I would also note from the reply below. I was told by staff that the manager would call me back immediately the next day to see what they can do about the situation. I was never called by a manager."
"Feels like an elaborate scam to take high sums of money and then don’t care for your experience after that."
"Very unprofessional, for the past 2 sessions both appointments I've had were running late. I'm never informed beforehand."
"Therapie is just hungry for their customers’ money and care about nothing else! Once they push you to pay for help laser hair removal, they don’t care about you afterwards."