Heathfield Dental Clinic Reviews Summary

Reception and Staff Professionalism

Pros:

• "Fatema the receptionist was also great. She went above and beyond for my daughter today."
• "The young lady at the reception was incredibly helpful, she was very informative and answered all my questions very well."
• "I am definitely going back and would recommend. Top tier service from all the staff members."
• "Fatima on reception is an absolute credit to you."
• "My experience at the practice has always been a good one, I have to give praise to fatema the dental nurse for her professionalism and her great sense of humour."
• "Was so grateful with a member of staff called Aaliyah who works on reception she was great today she personally rang me to remind me of an appointment that I totally forgot I had tomorrow."

Cons:

• "The receptionist was very unprofessional, with the dark orange suit, she was on her personal phone when we were talking to her."
• "However, the receptionist shamed me publicly making me look like I did want to pay."
• "I could have cried when the receptionist say I have no appointments booked."

Dentists and Treatment Quality

Pros:

• "Dr Soshik + Sarah were both fantastic and so welcoming!"
• "I am delighted with this doctor, Dr. Martin has been treating me for several years and I have nothing to complain about."
• "Kati is an amazing dentist. Makes you feel comfortable and safe and is super informative to allay your fears."
• "Really impressed with the care, treatment, and attention to detail, and so became a patient and left my previous (very unreliable practice)."
• "Visited Heathfield today with my 9yr old and 4 month old and what a amazing experience it was my daughter had a filling and extraction dr umber Shabir nurse madison danson were amazing."

Cons:

• "Got charged for it but she didn’t even look at my teeth just asked me to point at which tooth it was and whacked in the x-ray machine."
• "Waste of money and time."
• "Eventually, the day of my treatment was the worst. Paid another £40 for band 2. The dentist called me 40min late."
• "This experience has left me traumatised."

Hygiene and Clinic Environment

Pros:

• "The hygiene levels seem immaculate and they really know how to treat a customer."
• "It is so professional, clean & high spec."

Cons:

Emergency Services and Accessibility

Pros:

• "On the day I called 111 and was sent here as an emergency patient."
• "Very good at getting emergency appointments when my front filling came out."

Cons:

• "Nhs send me this clinic. After having my tooth xrays, Dr. Told me that I have a severe infection also with decay in my tooth."

Customer Service and Care

Pros:

• "If you're looking for quality service with genuinely lovely people - look no further."
• "So happy they dealt with my issue efficiently and effectively."
• "I had the best service at Heathfield dental clinic, they really took care of me."

Cons:

• "This dental practice is trying to make as much money as POSSIBLE with Zero Ethical standards."

Overall Experience and Recommendations

Pros:

• "I highly recommend this place & have since signed up to have Heathfield Dental Clinic as my regular dentist!"
• "Great dentist, both Fatima and the doctors are fantastic, will highly recommend."
• "I am definitely going back and would recommend."

Cons:

• "But I will NOT BE RETURNING EVER AGAIN."
• "I would not recommend this place to anyone."

Appointment Scheduling and Timeliness

Pros:

• "Was so grateful with a member of staff called Aaliyah who works on reception she was great today she personally rang me to remind me of an appointment that I totally forgot I had tomorrow."

Cons:

• "I could have cried when the receptionist say I have no appointments booked."
• "Eventually, the day of my treatment was the worst. Paid another £40 for band 2. The dentist called me 40min late."

Financial Transparency and Costs

Pros:

Cons:

• "Got charged for it but she didn’t even look at my teeth just asked me to point at which tooth it was and whacked in the x-ray machine."
• "This dental practice is trying to make as much money as POSSIBLE with Zero Ethical standards."
• "However, the receptionist shamed me publicly making me look like I did want to pay."