Come Into Play Reviews Summary

Play Centre Environment

Pros:

• "The play centre itself is good except the broken slide."
• "A nice place for kids to burn off some energy, quite unique with its wooden structures."
• "The whole place is lovely and clean."
• "Massive indoor play, we will definitely be returning!"
• "Great play area, with several different areas based on the age of child."
• "One of the best kids play centers around for sure."
• "The play equipment is great, clean and different to the usual with it being constructed from logs and timber."

Cons:

• "Sadly will not be returning."
• "Good play area, however it's very dirty in the play area itself."
• "Toilets do need a refresh. They smell."
• "The disabled toilet would not be able to be used by a wheelchair user.. The flush is 5 foot up the wall."
• "Prices you need to remortgage for and toilets are like a back ally tramps den didn't look like they been cleaned ever."
• "The cleaning of the environment could be better. The play equipment has a lot of dust building up on it."
• "The state of equipment was poor, the whole place needed a thorough clean."

Staff and Service

Pros:

• "Staff member Dan went above and beyond for us and the kids today."
• "The staff sorted everything out for me, it was all very well organised and the kids loved it."
• "Kids enjoyed it. Friendly staff."
• "Staff members have always been polite and patient with our 3 year old."
• "I was impressed with the layout, cleanliness and polite staff."
• "All the staff were friendly and helpful."
• "The staff are polite and helpful."

Cons:

• "Terrible customer service with rude staff."
• "When we came in, the woman on the counter didn’t even crack a smile."
• "All staff seemed quite miserable bored and clearly couldn't be bothered with the last bit of the shift."
• "Staff just wasn't enough of them they all seemed to be behind the counter."
• "The workers were both rude and aggressive to the point where my children got upset."
• "The staff we encountered today were very young and not really interested in giving good service."
• "Manager was very argumentative and defensive of the poor service and not one bit apologetic."

Facilities and Amenities

Pros:

• "Food from the cafe is nice. Plenty of drinks choice."
• "We purchase the 10 passes at once and it's great value for money."
• "great activity areas with lots for the kids to do. My lad is 2 years and 2 months and he loves it."
• "Food quality is excellent and there is lots of space for your children to run around like loons!"
• "Fabulous children's play area for all ages."
• "Plenty of sections for children of all ages."
• "Lovely little area for the younger one's, needs a ball pit."

Cons:

• "Hot chocolate a little expensive considering it was just aero out of a tin."
• "Oh, and no parking spaces, with double parking and blocking in!"
• "The only thing I’ll never understand is why there is a charge for small babies in arms."
• "The rope used to make the rope netting isn't very good for indoor use."
• "Car park is pitch black, no lights at all."
• "Our grandsons love the activities and burning of their energy, but when they charge £4.25 for a jam sandwich half a bag of crisps and a small cup of weak orange juice is over the top."
• "The menu however we have found to be expensive for what it is when you include the price you pay to get in."

Accessibility and Location

Pros:

• "It's a jaunt from my home, but a convenient place to meet with kid equipped friends from Stafford and Stone."
• "Also it is within walking distance of Stafford station so you could even get the train there if you are unable to drive."