Address: 13 New Quebec St, London, W1H 7RR, United Kingdom
Phone: +442072583331
Rating: 4.8
based on 205 reviews.
Customer Service
Pros:
"Truly the best customer service I’ve ever experienced."
"Nigel was so friendly and accommodating."
"Nigel was so professional and helpful nothing was too much trouble."
"Thank you to Nigel and his wife I had a wonderful experience on Sunday 20th March."
"The staff were super helpful on the phone."
"Delighted with the team - from the moment I made the reservation for my mum they were super helpful."
"Nigel and his assistant were very attentive and offered great advice."
Cons:
"However, the service we received was not reflective of the price tag! We were given coloured tags to earmark the dresses and then left totally to our own devices without any guidance or support."
"We were not made welcome, quite the reverse, maybe it was because we disturbed their sunbathing outside the shop."
"The staff in this shop were appalling and have no skills in customer care!"
"No shop has ever made us both feel so uncomfortable and I will make sure my friends who are getting married over the next few years, mother’s steer way clear from this shop."
"Terrible experience today with the London store I was really looking forward to it but left the store quite upset."
Product Selection
Pros:
"Great selection of dresses hats for all sizes."
"There is a great range of styles and colours of dresses in all sizes, and hats to match."
"Huge selection and I could try on as many as I liked."
"The level of stock of dresses and hats is vast."
"The choice of outfits and Nigel's hats were beautiful but when I saw the John Charles dress, I didn't need to look any further."
"The huge range of beautiful Mother of the Bride and Groom dresses is very impressive."
"A large collection of dresses of different designs."
Cons:
"The range/choice not as wide as I'd expected."
"I was very surprised that at the start of February they are already sold out of the majority of popular sizes for the spring and summer 2022 wedding season - we left feeling incredibly disappointed!"
"Unfortunately the colour was not the right shade of pink."
Online Shopping Experience
Pros:
"Beautiful dress, promptly delivered and expertly packaged."
"The dresses arrived in 2 days and were beautifully packaged."
"The item arrived very quickly by carrier, with full notice re 48 hour tracker."
"Dress arrived very fast it was well packaged not one crease."
"The dress arrived a few days later beautifully packaged in a box and a dress bag."
"Ordered dress online from sale items. Arrived very quickly- within 3 days of ordering."
"I ordered online which took very little time, it arrived in 2 days."
Cons:
"It was a concern ordering such high value items through the post."
"Sadly I didn't receive my order as the store 'couldn't find a courier to deliver to my area'."
"After ordering online after about one month you messaged me to say that your website hadn’t updated that the dress I chose had sold out."
"The only disappointment was the hat box was a bit damaged in transit and didn’t look as posh as I’d hoped."
Staff and Service
Pros:
"Staff so very helpful and knowledgeable, they know what would be right for you."
"Elena was lovely, and quickly understood what would look good on me."
"Lots of dresses to choose from and the staff were extra helpful."
"Staff were fabulous, no pressure and gave me time and space."
"Staff were brilliant, and helped me find my perfect dress and matching hat."
"The staff are patient, kind and helpful and made this part of the wedding experience really fun."
"They were super helpful, kind & helped my Mum to purchase the most gorgeous Mother of the Bride outfit."
Cons:
"The younger blonde assistant was at least pleasant enough but the older dark one was appalling."
"My husband and I were placed downstairs and very much left to our own devices."
"We had so much fun shopping for my mother of the groom outfit!"
"There was no assistance from anyone but luckily I had my daughter (bride) to help."