Janan Reviews Summary

Customer Service

Pros:

• "The staff are super helpful and offer their honest opinion."
• "They gave the most amazing customer service."
• "UPDATE: actually went into store and spoke to the manager Midhat - who was very helpful eventually after taking her time to listen and considering all possible options to help."
• "Amazing customer service with amazing staff!"
• "Staff members Midhat and Umar (bridal staff members) really made our visit special!"
• "Well done to Janan for having such enthusiastic employees!"
• "The staff were very nice and helpful."

Cons:

• "Lately this last few times I’ve gone to the store in Bradford to have a look at outfits, I find the staff are utterly rude, snobby, and arrogant."
• "Absolutely disgusted and shocked at the service I received from Janan."
• "Absolutely disgusting customer service."
• "Visited the Bradford branch after some years... there was nothing special or unique."
• "Very poor customer service purchased an item only to return home and realise security tag hadn't been removed."
• "Customer service really lacks the modern store, spoils the store as its a wonderful outfit."
• "The staff looks down on its customer's, they offer nothing more than tacky clothing."

Product Quality

Pros:

• "The finished product has turned out faultless!"
• "Luxury would be an understatement to describe the clothes."
• "A fantastic place to shop trendy and authentic asian women and mens clothing n accessories."
• "The quality of the clothes are outstanding! Best I’ve seen in any shop."
• "It does have quality clothing."
• "Amazing quality clothes"
• "The clothes are very good quality and a huge variety."

Cons:

• "I purchased an unstitched designer suit as gift for my sister’s anniversary... the suit I had purchased from Janan was a replica."
• "On first lot of clothes we got was not stitched properly and no pocket on side was just a hole."
• "£40 for a bottle of their men's perfume, which they say is a like for like of Creed Aventus..trust me it only lasts for up to half n hour and the smell is gone..poof!"
• "The dress arrived in a few days but the dress was nowhere near the pic they had advertised on their website."
• "Bought an item for my daughter and worn for only 30 mins came apart phoned Janan Bradford and the lady blamed my daughter saying it happens when they are kids low quality clothes very disappointed."
• "some clothes do have marks and makeup stains on them"
• "Bought trousers for my daughter with tassels at the bottom half the tassels missing."

Price and Value

Pros:

• "A big thank you to brother wasim & all the team at janan for all their help and effort in helping me and my family with all our wedding shopping, especially our made to measure bespoke outfits."
• "Delivery was swift and provided when promised as well as reasonably well priced for such an event."
• "We got 6 outfits within 4 days tailored and fitted all with a smile and in a luxury store at a very reasonable price."
• "Got my wedding dress from Janan. Masha’Allah it was absolutely beautiful 😍 I received so many compliments on my dress."
• "Great customer service was provided and I was updated regularly with my order."
• "The outfits exceeded all expectations."
• "Beautiful collection of clothes for party wear, casual and bridal."

Cons:

• "Don't use, you can get better clothes at cheaper prices elsewhere. Avoid this place."
• "Only downfall is the prices are slightly high and absolutely shocking."
• "It's obviously more expensive if you buy from here vs. buying from Pakistan, but that's the price of fashion!"
• "Clothing is overpriced for what it is, not even worth it."
• "The clothes are over priced compared to the prices you can get from pakistani designer direct."
• "I went to their Bradford store recently and i found it to be very pricey."
• "Will never buy again. Bought two same dresses as wasn't sure which size will fit me. Send one back as size L was ok. Never received a refund!!!!"

Store Policy

Pros:

• "Furthermore even IF an item is sold on sale, legally under the sales of goods act if items are damaged or missing as part of said sale they have to provide a refund or exchange if the customer asks for this given the sale item was falsely sold."
• "They eventually called the Boss and gave us refund."
• "The service is excellent plus it's all halal."
• "One stop everyday wedding or just a reason to look good Janan is the place."
• "I would highly recommend janan, the best in the country for quality and service!"
• "The most complete Asian designer fashion departmental store in the UK, above and beyond the rest."
• "This is biggest Asian clothing shop in Bradford."

Cons:

• "I think the fact you can't have a refund on in store purchase is ridiculous I've never heard anything like it."
• "Very bad because of no refund policy which they don't mention before buying stuff."
• "The store does not issue refunds, instead, gives you a voucher that can only be used at their branch."
• "Refund policy should be reviewed.. Credit note are given on return."
• "And here is the problem, no matter what you spend they offer a no refund policy, regardless of UK law."
• "Half of their sale item are torn and threads are coming out, the pants tear apart."
• "We brought them back and we're told no exchange or refunds on sale items!"