Address: 36-42 Westgate, Huddersfield, HD1 1NX, United Kingdom
Phone: +441484435271
Rating: 2.9
based on 126 reviews.
Delivery Service
Pros:
"Ordered on the Friday, was delivered by the Monday."
"Circle is fantastic, both me and boyfriend have purchased lots from them, delivery's and the processing of refunds are always super quick."
"I cannot fault the fast and efficient service... excellent communication every step of the way."
"After reading reviews was a little concerned but I ordered a Hugo boss overcoat, which promptly came 2 days later, absolutely lush coat as described."
"Everytime I purchase something it always arrive with the a few days."
"Ordered a Dsquared t-shirt from circle and asked for next day delivery via email. I had a swift response saying that it was possible and I received the item less than 24 hours from ordering."
"Ordered swim shorts on Monday at 1am. I received them 10:30am the following day."
Cons:
"The item I ordered was suppose to be at my home in seven business days it has now been four weeks."
"I find the delivery service to be really slow. Until now on 4th Jan, only the label for a pick up has been created."
"Took 2 weeks for the 2 t-shirts I ordered to arrive emailed numerous times through email and Facebook to never get a response."
"Ordered item on the 18th November and as of today, 27th November we have nothing. No answer from customer service, no dispatch email."
"Been waiting over 4 weeks for my parcel cant get through to any one on the phone a joke of a company."
"Terrible service, ordered a £700 jacket as a present, was told will be here in 3/5 days. 7 days later and I haven’t even had a dispatch email."
"I have order my hoodie since September 6th and have been waiting for a month now, and the package have been pending for almost 3 weeks."
Customer Service
Pros:
"Circle is fantastic, both me and boyfriend have purchased lots from them, delivery's and the processing of refunds are always super quick."
"I can 100% recommend Circle Fashion after my recent experience."
"I am more than impressed with my dealings with this company. I will definitely be using again for January birthday presents! 5 stars without hesitation."
"When I had an issue, I have contacted them via telephone and always had the issue resolved."
"I spoke to some of the staff and very kind to deal with my last order issue."
"I spoke to Mia who has been very helpful in replying to my email and when I rung up the store she processed the refund making the situation simple very much appreciated will be purchasing again."
"Store manager Mustafa is very welcoming and helpful. A great team of staff that are all happy to help you find the best clothes available."
Cons:
"Tried to get refund for a package that was saying delivered but didn’t receive. Ignored me completely and also hung up phone on me, treated me like a thief."
"Worst customer service! Ordered a pair of dsquared jeans, only to receive an email saying they’re out of stock."
"The customer service reps are liars."
"Really disappointed with customer service. My Barbour Jacket arrived damaged by the courier DPD... they won't refund the return postage cost although I have received the refund for the jacket."
"Products always faulty and poor quality. Really bad customer service. No response from the store upon returned items."
"Super bad customer service..... The staff is super arrogant, keep giving wrong information's and try to blame the customers."
"The worst experience so far. Unresponsive, not polite, in fact rude, on the phone. after payment no information for days."
Product Quality
Pros:
"The package looks nice."
"Great Store, always has new exciting products, yes i have also experience one or two slow deliveries when ordering from the website."
"After going from shop to shop and not finding anything I liked I finally ended up in Circle Fashion and came out with a great top and a pair of some cool trainers."
"Quality is average standard with very minor defects however genuine items."
"Got exactly what i requested."
"I purchased a Fendi Polo from Circle Fashion and received it within 5 days which I am very happy with and it is as described."
"I ordered a Fendi sweater, which arrived in perfect condition and is authentic, as it came with all of the original tags & authenticity Hologram / booklet."
Cons:
"I am left with a coat that I was misold and Circle Fashion want me to cover the return postage even though it is there mistake!"
"After waiting 14 days for an order, one of the two items was obviously a worn return as the jacket absolutely stunk!"
"They are scam artist and I wouldn’t be surprised if the clothing they sell is fake as well."
"When opened I received a pair of old timberlands hommes boots. I don’t know if this is a sick joke."
"Bought a pair of Valentino’s and they where faulty on arrival."
"When they did finally turn up the paul smith shirt packaging had already been opened and there were two ink stains on the t-shirt which did not come out in the wash."
"Purchased a dsquared2 jacket made in Italy extra. When it arrived has made in China labels."
Return and Refund Process
Pros:
"Returns are easy and they text or email you when they receive the item."
"Had to return due to a sizing issue, made incredibly easy by Max who processed the refund quickly and covered the return shipping costs."
"Original order arrived promptly, had to send the item back to exchange for a smaller size, swapped a couple emails with them and within four working days exchanged item arrived."
Cons:
"After tracking the return we found the item had been received and signed for by them...2 weeks later but still no acknowledgement or attempt of a refund despite countless phone calls and emails which don’t get answered!"
"Awful awful company. Courier delivered my parcel to my outside my bin shed and even took a photo of leaving it there - and circle fashion won’t take liability and refund me."
"Ignoring emails for nine days and incorrectly stating that returns are valid 14 days from time of order (against distance selling laws)."
"I ordered a jumper and they took 4 days to tell me the jumper wasn't in stock making me miss out on all the sales."
"I'm sat here writing this a full 6 weeks after placing an order online, a month and half later and I've still not received the goods I paid for."