Address: 102 Tower Bridge Rd, London, SE1 4TP, United Kingdom
Phone: +442072372595
Rating: 4.1
based on 94 reviews.
Staff and Service Quality
Pros:
"The staff is really lovely and efficient."
"They always do an amazing job."
"A top notch, beautifully clean, professional service from a team that speaks reasonable English."
"The staff are very accommodating, friendly and always meet my needs."
"All of the staff are nice and the manager is particularly lovely."
"The staff are attentive and my nails always look amazing when I leave."
"The team is super efficient and always do a fantastic job, and they have a huge colour selection with new colours very regularly."
Cons:
"They should be ashamed of themselves, especially when the nails they do are a 7/10 at best!"
"RACIST!!!"
"Abruptly stopped my manicure halfway through in order to start another customer’s pedicure."
"Service is mediocre. The lady which seems like the owner is so rude."
"The staff was incredibly rude and didn't listen to what I wanted at all."
"Rude staff. Intentionally deceptive in regards to wait times."
"They have no compassion and only prioritise customers who are spending a lot!!!"
Customer Experience
Pros:
"Love this place, I can be fussy with my nails and they always go above and beyond."
"I highly recommend Ruby Nails and the amazing team."
"The ladies are really nice they’ve even stayed until after closing time to see me and finish my treatment."
"Would Definitely book again :)"
"I love Ruby nails! They are consistently good."
"The staff are friendly and attentive to what I am looking to achieve whether it be a mani, pedi or paint job."
"They were so accommodating and made the experience feel special!"
Cons:
"I just wished they had told me from the begin when I arrived."
"I waited 45 mins to be attended."
"I was told I was going to be next and two other women, who were not black, got told they will be next, they didn't have an appointment."
"Unprofessional. The salon does not claim to be appointment only and clearly excepts walk ins - however they aren’t professional or respectful enough to recognise people do not have all day to wait around for them."
"They look almost angry you came in...Unfortunately their rudeness and insistence will mean I never return."
"Made an appointment at 9:30am for 5:30pm arrived before my appointment to be told sit down wait for the 2 people that just walked in without an appointment. Worst service I have ever received in any nail shop."
"I LITERALLY CRIED ON MY WAY HOME, IF YOU’RE A BLACK WOMAN, please do not come here!"
Price and Value
Pros:
"They are so fair priced considering the time and effort they put into some sets, can't recommend enough, best in the area by a mile and so accommodating."
"The nails look fabulous, prices cheap, excellent staff, coming back in two weeks for a pedicure this time 😁"
"Their value for money is insane - really high quality mani and pedi for the price."
"The prices are great too, the best I've experienced in London."
"Really great quality and affordable price."
"Very very good price too compare to many places in the same area."
"Having tried many nail salons throughout London, Ruby Nail has become my go-to place for great shellac manicure-pedicure... Excellent price."
Cons:
"It was 45£, perhaps could be more student friendly but I guess it was worth it."
"Also, their pricing is ridiculous! Gel pedi - £34 gel manicure - £22, total £56.....their pricelist has the combination at £57!"
"Over priced, I’ve been charged £50 for take off and new set which should have been maximum £40."
"I was also overcharged by £7 even though I pointed at the prices on the wall. Waste of money unfortunately but nice enough people."
"It is not cheap for the terrible service."
"Would not recommend. The slightly lower prices do not justify the horrible experience of actually being in the salon."
"In a post COVID world most businesses accept card versus cash. In London I have never felt so uncomfortable with their lack of friendliness, transactional nature and insistence that only cash is the option after they start doing your nail."
Hygiene and Cleanliness
Pros:
"The place is very clean and they have high hygiene standards."
"The staff is friendly and efficient, and the salon adheres to strict hygiene practices."
"They know how to do a good job! The place is very clean."
"The place is very clean and they have high hygiene standards."
"The staff are very helpful and don't judge, in fact nobody blinks an eye."
"Always make sure to make an appointment (even if it’s just an hour before going) and you will be seen on time."
"The attention to detail on manicures is unmatched and the staff is impressively professional."
Cons:
"30 min wait even with an appointment. Unhygienic."
"However when I removed the nail polish from my foot nails it happened that I saw the most undesirable thing when it comes to going to a nail salon: getting a toe fungus!"
"The atmosphere was horrid everyone demanding and being rude to one another. A setting I chose not to put myself again."
"So make sure you tell them to clean thoroughly their tools."
"Very very rude service and such bad energy in th salon."
"They don't accept card despite being no sign which then turned into another argument. After having to draw out cash they took my coat and never gave it back to me and when I finally realised they said if I didn't collect it in 10 mins they were keeping it!"
"Manicure was poor, machine filing cuticle & tops of your nail. Cuticle cream was watered down."