McDonald's Reviews Summary

Service Speed

Pros:

• "Friendly staff members and quick service."
• "Great venue for children. Has a very useful drive through."
• "Fantastic, really pleasant service from ordering right through to collection."
• "The service I receive is excellent and a very friendly team."
• "Quick service, the tables were all clean and i saw them sanitizing between customers."
• "Looked quite busy was got through the drive through very quickly."
• "Our day out walking with the grandchildren combinated with a trip to this very busy McDonald's outlet. On arrival the queueing was as far back as the Roundabout, but thanks to the skills and speed of the staff we were at the order booth in no time."

Cons:

• "Got served after 45 minutes to be greeted over the speaker by quite frankly an ignorant man."
• "Wait time was 40 min plus for all customers as the just eat thing has took priority."
• "Slow service now these Uber eats are crowding the place, the staff must be exhausted."
• "Absolutely appalling service, 3rd time in a row our order has been wrong with items missing."
• "Very slow service at this restaurant.I feel its due to the two drive through lanes, Uber eats and also restaurant orders combined with not enough staff."
• "Always a 10 minute queue to get to the pickup window then you are immediately asked to park up."
• "Worst McDonald’s I’ve ever been to, takes ages to bring even a single drink."

Food Quality

Pros:

• "McDonald's is One of the places we often stop off at on our travels the food is good and you always know you are going to get a nice and tasty meal and the price is right too see you soon McDonald's we are loving you."
• "The food is always warm and tasty."
• "Food good as always grandson loves it."
• "Our food, including the fries were hot, not like warm or soggy like in a lot of drive thru venues, everything was at a temperature that suggested freshly cooked."
• "The sausage and egg mcmuffin is beautifully moist."
• "Usually, my orders are very accurate here and the food is nice and hot."
• "Tasty food and brilliant staff."

Cons:

• "STONE COLD CHEESE BURGERS EVERYTIME. NOT EVEN EDIBLE THAT BAD THE CHEESE HASNT EVEN MELTED AND ITS STILL CHILLED DUE TO NO HEAT IN THE BURGER TO MELT IT."
• "The food was cold and the floor we're disgusting along with the tables and windows."
• "Food wasn't that hot, paper straw provided for my milkshake was just no good at all, ended up throwing it away in the end, worst decision they have made."
• "The food here is not cooked properly and is served cold."
• "Who cannot really beat McDonald's for a quick snack only thing is the food is always lukewarm."
• "Just had our order delivered bt Just Eat burger and both chips freezing cold didn't send 3 Sweet Chilli Dips."
• "For example my last visit involved my wrap coming out of its box built like a taco at best and collapsed everywhere."

Staff and Service

Pros:

• "We went here in October and it was really busy I was surprised at how fast the food came I used the touch screen machines and the staff fetched the food to the table for us and even with being busy it was a clean tidy place."
• "Staff were very friendly and coffee was nice."
• "Look out for tom the litter picker he was so kind and he did a excellent job on picking all the lazy customers litter up."
• "There was a gentleman called Pete/Peter who works there who gave the most phenomenal service."
• "They were perfectly lovely when my husband went to to ask."
• "The member of staff called dale, who works here is an absolute star, we are on holiday near by, and have visited twice, and on both occasions he has been so friendly and conscientious, well above the normal level of service you usually get at a McDonald's."
• "The staff were lovely and friendly, one even went to get some sauces for me so i didnt have to leave my little girl alone."

Cons:

• "I tried to call McDonald's about a missing item in my drive through order and was rudely hung up on multiple times."
• "This is by far the worst McDonalds I've been to. Every time an order is made they get it wrong. The staff are useless and not helpful."
• "Every time, without fail, i stumble across this mcdonalds there is one or more things wrong my order."
• "The person who answered was rude and of absolutely no help."
• "The staff are rude and very horrible."
• "Managers dont wear name tags and half of them like to bully crew members even in front of customers."
• "Absolutely horrible place. The staff are rude and very horrible."

Cleanliness and Facilities

Pros:

• "It has toilet facilities with nice and clean condition."
• "The restaurant is always busy but the staff still manage to keep the place clean & tidy."
• "I decided to eat inside and found a clean table that was in a sunny spot."

Cons:

• "Toilets smelt funny and didn't feel clean."
• "The food was cold and the floor we're disgusting along with the tables and windows."
• "However, fries were lukewarm at best and table hadn't been cleaned even though vacant for some time."
• "Inside the tables weren't wiped and if you dare mention it, you would get a scene."
• "Crossing the road to get to your car can be difficult as there is always a risk of a car from the drive thru hitting you."
• "There's a pandemic and they shut off half the restaurant at a busy lunchtime, shoe horned into small space with no chance of keeping any distance, just so they don't have to wipe tables!!! poor customer service at tills."
• "Seating area is abit small both in and out but other than that it's your standard McDonald's."