Elyse Beauty & Laser Clinic Reviews Summary

Staff Professionalism and Skill

Pros:

• "Sherika was amazing today and graciously agreed to see me on short notice."
• "All therapist are extremely skilled, nice and polite."
• "Iulia helped put me at ease and explained exactly how it works."
• "I come regularly to get my eyebrows done by Jyoti and she is incredible at all waxing/threading!"
• "The staff are super professional and attentive."
• "Jackie was friendly, gentle, and skilled in her craft."
• "Iulia always explains the steps ahead so you are not taken by surprise."
• "Olya is so patient and she looks at every single detail making sure the results is perfect!!"

Cons:

• "The girls was obviously very new."
• "They hardly breed the hard skinned on my heels, which is the main reason for me having it done."

Customer Service

Pros:

• "Reception is very well run, organised and polite."
• "It’s always clean with great customer service."
• "Friendly staff, very hygienic and great customer service."
• "The service here is amazing."
• "The therapist did an excellent job (arm waxing and eyebrow waxing)."

Cons:

• "They were not very receptive when I pointed out that they should have asked me."
• "I really do not have the time to keep going back."
• "They redone all three and I was satisfied. Now today 30th April there is another nail where the gel is coming off!"

Treatment Quality

Pros:

• "Treatments are exceptional."
• "Every visit is above and beyond, very grateful to the team!"
• "I have had three sessions and am already seeing a really good reduction in the amount of hair."
• "Iulia is very soft spoken and reassuring and I really appreciated how she explained each step."
• "The massage itself was amazing, just enough pressure, very relaxing and rejuvenating."

Cons:

• "By the 24th April the gel had cracked and peeled on two of the nails."
• "They hardly breed the hard skinned on my heels."
• "She cut my cuticle so badly it wouldn't stop bleeding."
• "The nail polish lasted 1 day before it started chipping, by the second day I had to remove it all."

Salon Atmosphere and Hygiene

Pros:

• "The salon is clean and beautiful and the staff are very professional with good attention to detail."
• "The salon is super stylish and clean and overall I had a highly enjoyable experience."
• "The salon was so clean, the staff were really professional."
• "The Beauty Saloon and Clinic are very modern, clean and with a very comfortable atmosphere."

Cons:

• "The salon is highly professional, and the service from Dr Yuri and the other staff is impeccable - truly Harley Street service at Lewisham prices!"
• "I'm not even sure if they are sterilising their instruments well."