Elite Hair Lounge Lewisham Reviews Summary

Customer Service

Pros:

• "The staff were warm, welcoming and friendly."
• "Customer Service is very good."
• "All the staff were very warm and friendly."
• "I felt valued and welcomed."
• "The hairstylist who worked on my hair was highly professional and knowledgeable."
• "Keely was simultaneously professional, caring, knowledgeable, and skilled."
• "Phyllis was funny, warm and did a fantastic job."
• "Keely was lovely and welcoming."
• "Misha made sure I was comfortable with the trim length, that I was happy with the service."

Cons:

• "The lady was working on multiple people at once and so I was there for 5 and a half hours."
• "I am a Muslim who wears a head scarf... Lea, my hairdresser was taking videos... my hair and my face posted on their social media."
• "I endured a very rough wash."
• "The receptionist hung up on me."
• "The receptionist charged me for a cut even though I didn’t get one."

Hair Styling and Treatment Quality

Pros:

• "My hair curled/coiled back up but not as tightly as before, which is to be expected until the texture release fully washes off."
• "My hair looks amazing!"
• "I am so pleased with the silk press and trim."
• "I received uncountable compliments from friends and even strangers."
• "The stylist Aniya was very attentive and explained what she was doing every step throughout the process."

Cons:

• "The silk press reverted in less than 24 hours."
• "The relaxer was rushed - months later I can tell parts of my hair that under processed at the back of my hair."
• "I went for a silk press and it was done and looked great but reverted in less than 24 hours."
• "I got a silk press with a trim... my hair was very dry and puffy."

Salon Atmosphere and Cleanliness

Pros:

• "The salon is very clean and has a welcoming atmosphere."
• "The music was good vibes without being overwhelming."
• "The salon is so cozy and clean."

Cons:

• "The cleanliness a bit, there was hair on the fixtures and a lot of scuff marks on the walls."
• "Parking can be tricky around the area."

Respect for Client Privacy and Cultural Sensitivity

Pros:

• "I wear the hijab and the request for privacy whilst doing my hair was met well."
• "Keely ensured I was screened as I wear hijab."

Cons:

• "I am a Muslim who wears a head scarf... my hair and my face posted on their social media."
• "It’s disgusting that a salon doesn’t care about protecting their clients or showing dignity."