Address: Wharton Retail Park, Weaver Valley Rd, Winsford CW7 3DB, United Kingdom
Phone: +441606663710
Rating: 4.0
based on 132 reviews.
Customer Service
Pros:
"Mark was superb and such a good salesman .. we always go to him when we want new cars and he never fails to deliver excellent service."
"Jon from the dealership was fantastic all the way through, keeping me well informed of the progress."
"We have just received some fantastic customer service from Andrew Souter."
"I was offered an extremely competitive price for my car and the whole transaction was handled in a very friendly, courteous and professional manner."
"Returning customer for the 3rd time to Arnold Clark, do not hesitate in going back to see Carl Bullock to give me not only a great deal, but also a great service."
"Kegan was a fabulous salesman who was with me every step of the way he kept me informed all through even when we hit a few snags along the way he was always there with a solution."
"Our 3rd car brought from Arnold Clark. Excellent Customer service from start to finish."
Cons:
"Lack of professionalism, bad customer service, sold me car with issues."
"Dont waste your time with this garage- there is no aftercare service and they will offer you very little in terms of a deal."
"went to Arnold Clarke with my daughter who was buying a new car, have to say totally disgusting service."
"Absolutely disgusting customer service."
"Arnold Clark Winsford. Beware."
"Not very happy with the service at Arnold Clark today, I usually get a warm welcome but today I went in to get my MOT and service done...then get ignored by the lady at the desk."
"The prices are always competitive. However, the service/after service is mediocre. Very unprofessional."
Vehicle Purchase and Pricing
Pros:
"I have purchased two Astra's from Arnold Clark in Winsford, one for me and one for my wife, this was 3 years ago and have since then continued to get my cars serviced by them too."
"Even after purchasing the car any questions I had she got back to me straight away!"
"I had my car serviced and the MOT done yesterday and was pleased to be offered 2 services and 2 MOTs for £239."
"Purchased an Adam off these guys, their price was better than Carwow."
"I told the saleslady what I was after and what I didn't want she put a lot of time searching other Arnold Clark showrooms and came up with a brand new Astra with the spec and colour that I wanted."
"Bought a 2 year old Mercedes from them."
"I bought a car from the Winsford branch and dealt with a lovely sales person who was very helpful and organised a transport of the vehicle for me elsewhere."
Cons:
"please be aware if you are going to view a red ford B max, it has accident damage to the passenger side rear bumper and there is a rip in the fabric on the rear seat."
"Do not buy a car from Arnold clark. I did, and have had to spend on it constantly in the 3 years I’ve had it."
"Brought a red vauxhall astra from here around 7months ago. After service was terrible and this never got sorted out."
"If you are thinking of buying a Vauxhall Combo Life, get the wet timing belt checked first."
"Had the car serviced with them regards to my issues but when I took it back it had 2 extra scratches on the back window."
"This dealership will wash their hands of you as soon as you drive away in your shiny new car."
"Having to give 1 star as no options for 0. I would NEVER buy a car from here they promise you all the 'little things will get done and boom once finance sorted they fob you off."
Staff and Salesperson Experience
Pros:
"Very helpful and pleasant staff...tea/coffee and biscuits on hand all the times...and was kept up to date at every possible moment."
"Andrew Souter... was very Caring, Friendly, Helpful and explained everything in great detail over and over."
"Andrew who was dealing with my purchase was top notch!"
"Despite the virus making everything difficult, Andy made this a really smooth, enjoyable experience."
"Jordan in particular was very helpful, answered all my questions confidently and was very knowledgeable."
"Carl Bullock he was clear and gave concise information."
"The service manager, Shaun, could not have been more helpful and did everything he could to resolve the issue as quickly as possible and in a very professional manner."
Cons:
"They ghosted after delivering a car with Awfully molded interior."
"How is this customer service, this is damn right disgusting, I myself rang the manager in question who was exceptionally arrogant on the phone."
"Disappointed with customer service today. Woman on the desk very brusk her manner, not friendly at all."
"Every one I speak to regarding Arnold Clark Winsford has not had a good word to say about them."
"Very poor service I have now been to the Northwich and Winsford branch looking to refinance and both times I've found a car filled in paper work then not heard anything back whatsoever."
"Rubbish service from the team here my friend took her Mercedes gle in to get engine light checked and they made the car worse and give it back with faulty seat belt."
"Absolutely shocking customer service. I purchased a vauxhall Antara from here. I'd had the vehicle for 3 Months and it broke down and was a write off having done 19000 miles."