Salt Quay Rotherhithe Reviews Summary

Food Quality

Pros:

• "Had a wonderful time at the Salt quay, the food was out of this world and the service was amazing."
• "The steak and ale pie and mashed potatoes were perfect."
• "The food was excellent when it arrived."
• "Food was very good. Burger was coming in tin foil what was not to my personal taste... but was surprisingly good!"
• "Had fish and chips which was delicious."
• "Steaks were good portions and tasted good as well."
• "Awesome fish and chips; a huge portion of wonderful flaky fish, with perfectly cooked chips."

Cons:

• "Steak was the worst I've ever had it was burnt and dry could not eat."
• "Both our orders of fish and chips had raw batter and fish was still frozen inside."
• "The food was essentially canned products plated on a plate, that probably had been standing out in the kitchen for hours, uneatable."
• "All their food is hospital cantina food, presentation and taste-wise."
• "The food was mediocre at best. I had buffet food, but it was cold and undercooked."
• "When our food finally arrived the fish had no flavour and the chips tasted awful."
• "The food that was presented was disgusting."

Service

Pros:

• "The fact that the owner asked me to contact him shows that they are open to criticism and improving which is always a good sign."
• "Staff were friendly and the place had a good vibe too."
• "The staff was nice."
• "Stuff is very friendly and helpful."
• "The staff are super nice, approachable and presentable."
• "The bar staff and waiters are lovely and do well under pressure."
• "Very friendly and accommodating staff, delicious food."

Cons:

• "The level of misinformation and disorganisation was shocking."
• "Poor service."
• "Service as terrible as always."
• "staff seem to have a real chip on their shoulder, the service is poor (borderline rude)."
• "The vile head of service was incredibly rude when challenged and should be fired."
• "The service was very slow."
• "Staff and service is a disaster!"

Location & Atmosphere

Pros:

• "Lovely setting against the banks of the River Thames."
• "Nice view over the river from their terrace."
• "To the Greene King group: this location is underused real estate. You could make a killing."
• "Beautiful views across the river."
• "Love this place. Great atmosphere with beautiful river views. Tasty wing platters!"
• "A favourite among locals and visitors alike for the location, food, service and atmosphere."
• "Nice beer garden with river views."

Cons:

• "We entered an empty room with an odd smell and were directed upstairs."
• "Can sometimes be chaotic and badly organised."
• "The current chef isn’t listening to the staff in the front taking the orders."
• "The building is lovely and chic, they have outside seating out in the sun or under the shade and inside they have upstairs as well as down."
• "I would suggest to rethink the music choices however, it puts people off from visiting hence the 3 stars for atmosphere."
• "The Pub also starts to look dilapidated. Desperately needs some TLC."
• "staff were constantly smashing glasses, which is not good when you have a child who has autism made worse by load smashing sounds."

Management & Organization

Pros:

• "It’s clear from talking to staff there that they are passionate about getting it right there."
• "allowed us to decorate the table with banners and balloons etc."
• "The manager (whom vile head of service claimed to call but didn't) was fine and reasonable."
• "The manager Shannon was brilliant so to we’re the other staff."
• "A special thank you to staff and management who were clearly under extreme pressure but coping with good humour and professionalism throughout."
• "Martin was very attentive and happy to serve us with whatever we asked, he seemed very relaxed and enjoyed his job."
• "Martin is a great asset to this venue."

Cons:

• "Clearly not their fault, just poor management."
• "The vile head of service was incredibly rude when challenged and should be fired."
• "Terrible management."
• "the very inflexible booking system definitely needs to be rethought."
• "Really neglected, probably very short on staff today and busier than expected for a Tuesday."
• "The management staff (Kali Holden) was extremely rude and no apology was offered at any point."
• "It’s annoying to realise that the manager intentionally took advantage that I seemed distracted in the moment."