Morrisons Reviews Summary

Customer Service

Pros:

• "The staff member that stands out is Gillian. Very hard working, polite and so very efficient queues down in no time!!!"
• "Staff helpful and friendly, as are customers!"
• "Staff are lovely but they always seem to struggle during lunch time."
• "Staff are friendly and professional."
• "The café staff were polite and helpful."
• "Staff were helpful and very accommodating."
• "The staff are generally friendly and attentive in my experience."

Cons:

• "When someone finally came he was rude and muttering under his breath when we asked if our order could be customised."
• "Some staff could be more friendly and overall atmosphere could be nicer, it's always so cold!"
• "Service was rubbish, went for coffee and muffin for £1 and was told that the only Muffins left were still frozen."
• "Service at this Morrisons has not improved. Last time we went the lady at the self service was swearing at members of the public."
• "I witnessed a row between two staff on the shop floor regarding a team member who was considered to have poor hygiene."
• "Staff morale seemed really low and those working the shift looked genuinely stressed."
• "The till l went to must of had the most ignorant server."

Facilities & Accessibility

Pros:

• "Good access for wheelchair users and prams, wc for all also it's location is close to market and the prom."
• "Plenty of parking available, with a good amount of disabled parking and family parking near the entrance."
• "The toilets are relatively clean and are a good alternative to the local public conveniences."
• "It's a good place to start shopping with everything you need under one roof."
• "Excellent FREE car park. Probably one of the nicest Morrisons."
• "Very good for a quick shop. Free parking, toilet facilities, self service checkout, prices and brands to accommodate all budgets."
• "Good choice and range of products, and flowers, shelves full, prices clearly displayed."

Cons:

• "Car park often busy (in part due to non-customers using it, especially during holiday season or when public events take place nearby)."
• "Morrisons was awful. No social distancing."
• "The queue to pay wasn't going anywhere."
• "When entering the toilet's, the smell and overall condition was disgusting."
• "Toilets are a disgrace."
• "Have the toilets ever been cleaned?!"
• "Went to toilet after used the disabled toilet and it was grim. It reaks of urine was faeces around pan."

Product Quality & Selection

Pros:

• "Plenty of fresh produce available."
• "Always good quality, good deals and not forgetting the fresh farm produce."
• "A good range of products. Market street always offers the customer good quality fresh produce."
• "The quality of the products are perfect. fresh fruit and fish."
• "Good for a pop in shop. Like all Morrisons you can’t fault the fresh vegetables and fruits."
• "Great place, I always shop here for my groceries."
• "Good prices generally in Morrison's and competition for Aldi and Lidl!"

Cons:

• "A desperately poor selection of fresh fruit and vegetables."
• "Just the same. Understocked shelves. Understaffed."
• "Went to Morrisons for fish which has always been good. Thought we'd get some vegetables whilst there but a lot of it was well past it's best."
• "Your fruit and veg area is very sparsely stocked and I've heard all the excuses."
• "I found the layout odd. So much of the fresh produce shelves were bare."
• "Probably due to the time of day and week when I visited (Sat 6pm) but there was very low or no stock of some fresh Fruit and Vegetables."
• "Went for toast loaf. Jumbo peanuts and guess what. Didn't have either so left my trolley with 5 other items and walked out."

Café Experience

Pros:

• "Good food available at a reasonable price. Always very clean and tidy."
• "Food was hot and cold food fresh."
• "For as little as £2.50 you can get a fairly decent meal of sausages, chicken bites etc. with chips or wedges."
• "Only ever go to eat really as the shopping bill can be quite hefty, but the cafe is well organized well served and really nice food at reasonable prices."
• "I have just had scampi chips and peas with a pot of tea for less than £6."
• "With the current offer, afternoon tea for 2 is £5! Complete bargain and a nice treat after doing the shopping."
• "It was cheap and reasonable quality."

Cons:

• "The cafe has all the signs of being run down."
• "Café is really bad. Nearly everything we chose on the menu, they didn't have. Food was awful, I've eaten better microwave meals, that's how bad it is."
• "The café staff were polite and helpful."
• "We were advised there was a 40 minute queue for hot food."
• "No tables wiped at all and only 2 staff on out front, they were doing their best but it really was terrible."
• "The cafe is also a bit pricey. They should do more drink deals with the food - the drinks are Costa or Starbucks prices but nothing like the quality."
• "Cafe is horrendous. Staff unhelpful and rude. Food cold."