Window to the Womb, Watford, Hertfordshire Reviews Summary

Staff and Service

Pros:

• "The staff are absolutely lovely, kind and easy to speak to."
• "The staff were all very friendly and welcoming."
• "Chelsea, Harley and Daisy! Wonderful bunch of staff! Very helpful and caring!"
• "Our sonographers were very polite and professional."
• "Everyone at the reception is so friendly and polite."
• "The staffs were so welcoming and dedicated."
• "All of the staff are super friendly and make you feel completely at ease."

Cons:

• "However, the service overall on multiple occasions wasn't that great."
• "No actual questions could be answered."
• "Sonographer had poor bedside manner."
• "They hire some inexperienced sonographer who cannot manage to show you your baby."
• "Not a nice experience. I do not understand why there had to be another lady in the room with us during my scan."
• "The sonographer seemed unfriendly and as though she wanted to get the appointment over and done with."
• "The sonographer is either tired or just not customer friendly, doesn't talk much, doesn't put much effort in getting good quality pictures."

Facility and Cleanliness

Pros:

• "Place is also nice and clean and everyone makes you feel comfortable from start to finish!"
• "The clinic was very clean and there were lots of precautions in place in line with COVID-19."
• "The clinic is bright and airy and has plenty of seats."
• "The site is very clean and well laid out with sofas for comfort as you wait."
• "Cleanliness, rapport with the staff, the overall environment and presentation of the lobby area, the services and gifting options and the location are all amazing."
• "Very convenient location with parking at Sainsburys being less than a 2 minute walk away."
• "The location of this clinic is very easy to find."

Cons:

• "The pictures/images were awful and the projector picture quality was embarrassing."
• "The projector image of the scan was poor quality - low resolution and a shaky image."
• "For general scans it's okay. Technology is outdated compared to research centres within the NHS."
• "The unwelcoming receptionist told me she is running late which was a lie."
• "The receptionist they are too busy to take care of you."
• "And also the code they gave me for the picture it’s expired."
• "The whole thing just seemed a bit disappointing and rushed."

Experience and Satisfaction

Pros:

• "What a lovely experience, from walking in the front door to leaving."
• "This time we had a 4D experience at 28 weeks. Five stars!"
• "Overal a good experience for the gender reveal package."
• "Second time we have had a scan at Window to the Womb Watford and once again it has been a wonderful experience."
• "The whole process with Window to the Womb was amazing, they were friendly and went out of their way to make it a special experience."
• "Had an amazing experience the staff were very friendly explained everything thoroughly."
• "The staff treated us like family, and the ultrasound session felt like a cherished moment."

Cons:

• "What a horrible experience!! We found this place online as we wanted an early private scan (11 weeks) after having a bit of a scare."
• "Extremely disappointed. Went back for a 're scan they had a male doing the scans and did not have the options to have a female."
• "Overall it was a complete and total waste of money and poor service, I would not recommend them."
• "It was supposed to be a memorable experience but they just rushed it up."
• "Go elsewhere."
• "Would not recommend at all, feel scammed and really regretting booking with them."
• "I won’t be going back to this clinic."