Address: Pensnett Rd, Brockmoor, Brierley Hill DY5 3YP, United Kingdom
Phone: +441384344044
Rating: 4.2
based on 147 reviews.
Facilities
Pros:
"One of the standout features of the David Lloyd Club is the incredible variety of children's classes offered."
"The gym have a wide range of equipment."
"They have a swimming pool, several tennis courts and many other facilities."
"Great place, very clean and well-kept as well of a lot of great facilities."
"Facilities include: Gym, Indoor tennis courts, Outdoor tennis courts, Badminton courts, Squash courts, Table tennis, Indoor swimming pool, Outdoor swimming pool, Sauna, Hot tubs, Steam room, Basketball court, AstroTurf football pitch, Kids club, Range of classes."
"The heated outside pool has been incredible over the summer as well as loads of free classes for kids in the summer holidays."
"The whole club is wonderfully clean, lovely, friendly service and a superb range of classes for adults and kids alike."
Cons:
"The club desperately needs a refurbishment."
"Repeated pool closures, air conditioning out, several machines out of order, no towel service and today the water is out."
"Indoor pool was closed the other day due to issues with the cleanliness."
"Pools are invariably closed due chlorine levels or temperature issues."
"Changing rooms dirty, showers dirty and smell, sauna jacuzzi broken and dirty, pool side smell of sewage, swimming pools have been discoloured."
"Basketball court overgrown and can't play."
"The pools are always cold, there's always facilities closed or cordoned off as they're out of action."
Customer Service
Pros:
"Staff are super helpful and understanding and made time for me to explain why I wanted to join and what I want to achieve."
"From the receptionists to the management team, they are all really welcoming and friendly."
"The customer service experience was nice. Kiran explained everything to us and gave us the club tour. She was amazing and knowledgeable and we were really happy with the customer care provided."
"Staff do their best to ensure a warm welcome and engage in all departments."
"The staff members are friendly, knowledgeable, and always willing to help."
"Staff are so happy to help and we are always greeted with a smile."
"All the staff here are very friendly and welcoming."
Cons:
"Raised this issues with head office who then put me back to the salesman Monty where he was extremely rude across the phone."
"I Recently enquired about joining this fitness club for me and my partner. Ticks all the boxes in terms of location, spa, pool, gym...BUT... I must say, for a centre which has is supposed such lovely facilities, the customer service I received from the sales team was rubbish!"
"The sales person seemed to have no interest in my custom at all."
"A sale manager named Monty told me it was a club in Dudley what do I expect you get what you paid for! If I wasn't happy I could be transferred to another club and stated the monthly payments for Worcester he was very very rude and has no customer service skills whatsoever."
"Racist customer service. Being continuously commented on when I do sth, while at the same time, person from another race/color are not."
"Especially when I feel that it’s my color/race that sparks them to comment/instruct/misbehave or deny me service."
"Appalling sales / customer service @David Lloyd Dudley."
Value for Money
Pros:
"Starting with the obvious, David Lloyd's is not cheap that said is it worth the fee? Yes, in my case 3 times in the gym and a 2 to 3 classes a week makes it as good value as a lower costing gym with less facilities."
"All in all for what you pay/get in the local area there isn’t any better I’ve found."
"One of the best, If not the best DL clubs I've attended despite it being one of cheaper."
"The David Lloyd Club has exceeded my expectations in terms of facilities, cleanliness, and overall atmosphere."
"Excellent friendly family environment where i have gained new friends through the tennis sessions."
"I’ve made quite a few new friends whilst being here and the instructors are friendly."
"Very well run and professionally managed. Clean, excellent apparatus, spacious with decent / long operating hours."
Cons:
"The membership is expensive. There's no getting round that."
"Be very careful at this overpriced gym, a lot of other reviews mention the poor state of the facilities, but there is also a problem with theft!"
"Costs a lot of money for annual membership though."
"It's over £75 for a platinum membership."
"Does not justify the price I am paying for a platinum membership."
"For the money it is really bad and not worth the money."
"I joined as a premium member and just doesn't really feel premium, towels often run out lots of children around."