Newbold Comyn Leisure Centre Reviews Summary

Facilities

Pros:

• "One of the best Leisure Centres in England:) Good pool with a slide, jacuzzi and sauna."
• "Now fully open and what a difference same pool but a completely different space. Open fresh and very well equipped."
• "So much better now its been done up - the Clip and Climb walls are fab, our kids love it."
• "It has a great leisure pool for little kids and babies every Saturday afternoon they have big inflatables for bigger kids."
• "The swimming pools are clean big and can be enjoyable by anyone."
• "Great location that had a refurbishment completed recently and excellent selection of equipment and facilities to utilise for fitness."
• "Wonderful gym, and a nice pool."

Cons:

• "The areas around the pool were filthy yet staff just stood about doing nothing."
• "DON'T GO IN TILL THEY HAVE FULLY COMPLETED THEIR REFURBISHMENT."
• "The main pool is the coldest pool I have ever experienced in my life."
• "Changing rooms cramped and no hygienic footbath between changing rooms and swimming area. Asking for foot infections!"
• "Gym equipment is not maintained up to the standards."
• "However the site is still partly under construction so hampers view of the facilities."
• "The gym is alright, but the change rooms could do with better maintenance."

Staff and Service

Pros:

• "Transferring here whilst Kenilworth sports centre is being brought up to date, we were made to feel very welcome."
• "Staff are friendly and helpful."
• "I would single out the lovely girl in the cafe for always remembering what customers order & her excellent customer service."
• "The staff at Newbold Comyn Leisure Centre are extremely friendly and helpful."

Cons:

• "The staff are generally unhelpful and at times rude."
• "Customer service is appalling."
• "Rude staff, my kid is stuck in stage1 swimming for nearly a year now."
• "The disgusting state of the changing rooms hasn't improved over the years even with constant complaining including emailing the management."
• "Unprofessional behaviour; a major disappointment."
• "I went in to inquire about my daughters swimming lessons twice and asked a lady called Jane at the desk... No one seemed to care to provide any proper was information."
• "By far the worst customer service and poorly organised swimming Lessons."

Accessibility and Convenience

Pros:

• "Good parking, spacious gym and reasonably good equipment."
• "Free parking available."
• "Went to view with the thought of joining- customer parking is free."

Cons:

• "Liked it but swimming pool timetable is unreliable and the main pool is closed Saturday morning which is annoying and all evenings after 5pm 🕔 are closed but apart from that good pools."
• "Just signed up for a swim membership and been told the swimming pool is open everyday till 21.30 to only now find out that some days it closes at 19.00! Not happy at all."
• "You can hardly go swimming as the pool is always in use by children or other groups."
• "Impossible to book classes, dirty changing rooms that have to be shared with everyone swimming."
• "Great if you like queuing to wait for a car parking space and then queuing for the limited equipment in the overcrowded gym."
• "Everything has to be pre-booked, which is nigh on impossible with the website/app."
• "The pool should have been upgraded, the tiles are all chipped and filthy."

Cleanliness and Maintenance

Pros:

• "Showers, Hair dryers, clean facilities."

Cons:

• "Cleanliness needs a huge attention."
• "Pretty appalled at the café selection of food."
• "The pool changing rooms are filthy, dirty mud and hair everywhere."
• "Very UNTIDY! The weights are never put back in the correct place, finding a set of dumbbells is almost a workout in itself."
• "So dirty I didn't want to step on the floor. Used plasters and other unsanitary items on the pool side."
• "Its a nice lay out but they need to make sure the changing rooms are clean when i went with my niece and her triplets we went swimming came back to have a shower and get changed, there was baby poo on the floor it was disgusting."
• "The major issue, and one easily solved, is the dirty changing rooms / showers."

Technology and Booking

Pros:

• "Their app makes booking super convenient."

Cons:

• "The website and app are a joke... The website is nightmare to find what you need, the app crashes more than it ever works."
• "Machine fixes take months and staff or management don't take responsibility to get them fixed."
• "Timings were not made clear on a recent trip to the pool. Got in the pool for five minutes and were told the pool was then closing."
• "Very poor service, keeping everyone waiting in line to go swimming as the pool doesn't open till midday they will not let you pay and wait the other side of the barrier."
• "To be a member of the gym here you HAVE to pay for all other facilities too regardless of whether you will use them."
• "Again there's been an attempt of theft on my bike! People's bikes keep getting stolen, can't understand why CCTV hasn't been installed."
• "Frustrating, membership card would not scan when swim booked and was advised to get card scan on way out after swim. But no one was at reception."