Wakefield Lock and Key Centre Reviews Summary

Response Time and Availability

Pros:

• "Really great guys. Came out within three hours."
• "Ash from Wakefield lock and key centre came out within an hour of calling the company."
• "Rang Ethan about 9.30 Monday morning and Danny came out same day."
• "We rang them for a key safe fitting for my elderly mother and they came and fitted it the next day."
• "Within 2 hours of calling, Terry was at my address."
• "Having finally got rid of the tenants from hell Ash was with us within an hour of calling."
• "Great service, Ash arrived to do the job within 30 minutes of my initial enquiry."
• "Ash turned up in just 10 minutes after I realized there was no luck finding my key for my front door."

Cons:

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Professionalism and Friendliness

Pros:

• "Ash was very efficient, polite and did a great job."
• "Danny was very friendly and professional."
• "Friendly, polite and his attitude and standard of work showed he took pride in his job."
• "He was very forgiving of the stinking cesspit he had to walk into and quickly ensured our future security."
• "Terry was very professional & did a great job."
• "James arrived polite and very professional in his approach."
• "Ash provided excellent friendly service."
• "Ash was really helpful and managed to lock the door free of charge."

Cons:

• "We were recommended to MPL after struggling to purchase door accessories."
• "The staff here seem to think that a phone call is more important than keeping the existing customer waiting."

Quality of Service

Pros:

• "My door hadn't locked for three weeks, they had it sorted in twenty minutes."
• "We had a upvc door that would not unlock. The technicians who visited not only repaired and adapted the relevant parts but put in a new lock."
• "An engineer was here within 20 minutes of my phone call. The door was sorted in next to no time."
• "Fantastic service - really helped us out when we had a lock completely break on a short-term rental property."
• "Great customer service that delivered what was promised."
• "Very happy with the quality of the work done."
• "The original agreed price was honoured despite the repair not being straightforward."
• "The price was very reasonable and I would recommend them to you."

Cons:

• "The price was good but the service dreadful."
• "We shared our requirements with this company on three separate occasions and they still managed to get it wrong on the day of installation."

Value for Money

Pros:

• "Very decent charge rates, Highly recommend."
• "Great service! Thank you so much guys! Professional and friendly and don't rob you!"
• "Very good at their job, fast efficient and very pleasant. Came out to us and repaired the problems we had and at a very reasonable price."
• "The door was sorted in next to no time and didn't cost a fortune either - absolutely brilliant service."
• "Great company, saved us a fortune by finding a part for our Ingersoll lock rather than replacing the whole lock which was a few hundred pounds."
• "Service we received was really polite and professional and it cost £102 to replace the barrel which going online seems really reasonable."
• "I was also impressed that I wasn't charged too much for this excellent service."
• "Back door wouldn't lock at all, phoned company at 4.45pm staff on phone were really helpful, was told someone would be there around 5.30pm. Price given on phone."

Cons:

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