Summerhill Garden Centre Reviews Summary

Cafe Experience

Pros:

• "First time eating here, there were 4 adults we all really enjoyed our food, well presented, fast service & very friendly staff."
• "The cafe on site is a great facility too, as are the loos."
• "The restaurant is great. Fresh food with many vege options. Pizzas are tasty."
• "Lovely meals and refreshments also available from on-site cafe."
• "Breakfast sandwich and chocolate milkshake in the restaurant was very nice."
• "Such a beautiful garden centre. Been coming here for years and we always choose their cafe to go to for lunch (amazing quality food and lovely atmosphere)."
• "Went for lunch today and had an all day breakfast and coffee. On looking at the menu we were nearly put off with the prices. After our meal we decided it was worth every penny, so yummy and plenty of it."

Cons:

• "We then visited a cafe and ordered an espresso and a latte, much to my dissatisfaction the bill was nearly £5."
• "The cafe however is ridiculously overpriced average basic food and the main man at the entrance really needs to learn how to smile."
• "The food was pretty awful. Veggie sausages were terrible, tinned soggy mushrooms… egg was over cooked and hard."
• "Cheerless cafe staff. Expensive meal menu as excuse for alcohol. Tiny coffee £2.50."
• "The coffee was lovely although expensive for what you get."
• "The food in the cafe was way overpriced for what it was."
• "Food expensive chips were hard it was freezing cold in restaurant displays were rubbish very disappointed we go every yr as always done beautifully I think it may have changed hands as was a big let down."

Customer Service

Pros:

• "Excellent well mannered and very helpful staff on hand to help with questions and lifting of heavy items."
• "The staff have always been very helpful too."
• "Staff always helpful."
• "Every member of staff we spoke to was pleasant, friendly and extremely helpful."
• "The staff at this gardens centre are beyond helpful. They are all so friendly and very very helpful."
• "Staff are always so friendly and polite that it makes the experience more enjoyable."
• "I have to say nothing was too much for the staff at this shop, not only did they take down displays and box them for me they also took them to the till waiting until I'd walked around the shop as they were extremely heavy, they were helpful polite and adhered to safety of every customer."

Cons:

• "Some lovely products but disappointing customer service, the till staff rolling their eyes at their colleagues when you try and pay contactless."
• "Visited the butchers franchise only to be absolutely ignored and blanked out as if me and my wife were not even in this small butchers shop."
• "The family touch has gone and its now a very sterile non personal place where the staff are not customer friendly any more..."
• "Disgraceful treatment by a male member of staff with his attitude towards my elderly mums enquiry."
• "Staff very rude. I went in there just to browse the pet isle, and wasn't intending on buying anything but was forced to take a basket even though I wasn't buying anything."
• "The till staff are very unfriendly!"
• "Unfortunately on our visit last Sunday afternoon we found you were greatly let down by a member of your staff."

Product Selection

Pros:

• "Great garden centre with huge selection of products."
• "This place is gigantic, they have a part for plants aquatics pets and probably others and then spend too much time there but definitely will be going back places massive it is loads of things to see unusual plants, tools, loads of staff to help you if needed."
• "Wonderful garden centre, great choice, healthy plants and flowers and knowledgeable staff."
• "The tropical/fresh water fish department is very good, a must to show the children..."
• "Great selection of very healthy looking plants, trees etc, avoid weekends though as so busy you can't move."
• "Good garden centre, bit on the pricey side but has everything for the garden, your pond and animals."
• "Best selection of healthy plants in the area."

Cons:

• "Right, I have been coming to this garden centre for many years but no longer and why? Some bright spark has decided to remove all the metal trolleys."
• "The set up inside is a little unclear, I had to wander like a meerkat to try and scope out what I was looking for."
• "My friend and I visited together and purchased a variety of vegetable plants... both of us are disappointed with the crop."
• "Please stick to selling plants. Purchased several novelty Christmas decorations for my daughters and most of them are faulty."
• "Only down side I purchased quite a few boxes of Pansies amongst other things and they all shrivelled and died very quickly."