Scott's of Southend Reviews Summary

Food Quality

Pros:

• "Amazing value for money and so delicious."
• "Cafe had a lovely selection of food."
• "Food came quickly (even though they were busy) and was really tasty."
• "Restaurant serves great food, although we haven't eaten there, but friends have."
• "The food is always great, well presented and delicious."
• "The food came very fast and was very nice."
• "Excellent food both hot and cold being available."
• "Really enjoyed the breakfast. Ingredients were fantastic, lovely sausages."
• "The cafe, lovely food but from our experience the service was shocking."
• "Food was cold and had to be sent back, service was honestly embarrassing."

Cons:

• "Only let down by a lot of mustard in the egg mayonnaise sandwich which was a little overpowering."
• "The steak & Ale pie was really tasty, but the peas were like bullets."
• "Fish & chips were massive, but the fish itself wasn’t tasty."
• "The Oreo milkshake was horrible, used the overpowering chocolate sauce."
• "A chicken caesor salad consisted of a small chicken thigh, some lettuce, and shavings of parmisan cheese, costing £13.95."
• "The Chef was absolutely disgusting towards the kitchen staff."
• "Portions are small for the price - pancakes were tiny."
• "The burger bun could have been used to make a wall."
• "Prawn sandwich really overpriced (small frozen prawns) at £7.95."
• "Eggs were well undercooked; my mum was sick on the way home."

Service Quality

Pros:

• "The staff are always so attentive and patient."
• "Friendly staff, heated seating area in pods if you have dogs."
• "The staff are lovely & there is an outside sitting area which is dog friendly."
• "Staff are friendly, welcoming, and helpful."
• "Scott's kitchen is 10 out of 10, the staff are amazing."
• "Very clean throughout and the staff and service was good."
• "Staff are friendly & helpful, they have a wide range of indoor & outdoor plants."
• "Lovely, friendly waitress. Good coffee in a nice environment."
• "Staff are very pleasant and the premises is excellent and clean."
• "Very polite and friendly staff. One member went above and beyond to stop and wave and say hello to my disabled son."

Cons:

• "Wasn't easy to find a member of staff and they seem a bit more helpful at other places."
• "The service was shocking. I had to ask three times for someone to come so we could order cake after our meal."
• "At the checkout, the assistant didn't check or apologize, just said that's the item price."
• "Service not great, we felt like an inconvenience."
• "Waited nearly 45 minutes for breakfast and decided to leave."
• "The waitress just grinned and said sorry when we complained about the food."
• "Waitresses very pleasant but were on the ball re cleanliness."
• "Restaurant has the potential to be fantastic but clearly in need of more waiting staff."
• "Service not great, too long a wait for both the taking of the order and for the food."
• "Waited 20 mins to be asked why I was waiting as they were not taking more customers."

Ambiance and Facility

Pros:

• "Lovely garden centre, great selection of plants and gifts."
• "Large car park with assisted parking on busy days."
• "Highly recommended for its great selection of plant stuffs and homewares."
• "Beautiful Christmas section as well."
• "Lovely colourful display of plants which are in the main reasonably priced."
• "The garden centre is huge, the prices are good and the homeware department is lovely."
• "Large nursery. Visited with our granddaughter for the Halloween pumpkin event."
• "An amazing garden centre with free easy parking."
• "A very pleasant experience. The place was very welcoming."
• "We love Scott's for breakfast and the garden centre is also lovely."

Cons:

• "At weekends it's extremely busy during the summer months."
• "The actual garden centre is huge but kind of makes no sense with its layout."
• "Only slight negative was the lunchtime meal we had in the restaurant. Fairly expensive for what was served."
• "My wife keeps buying plants from this garden centre costing me a fortune!"
• "The pumkin halloween area took all of 10 minutes to get round."
• "Hardly anything in store to look at, absolutely freezing in the store."
• "Restaurant overpriced, we had breakfast, the eggs were well undercooked."
• "Maybe cause it's been Christmas but there felt like there weren't many plants for a garden centre."
• "Prices of items in the nursery also seemed quite high too."
• "The garden centre looks great, but the restaurant is a disappointment."