Steven Eagell Toyota Tunbridge Wells Reviews Summary

Customer Service

Pros:

• "We thoroughly enjoyed amazing service received from John Haynes."
• "Luke Lafferty... His level of service and attention to detail were outstanding."
• "John was very attentive and understanding, he provided excellent service throughout."
• "Shasha was really good at explaining the in and outs of the add ons we could get!"
• "Martin dealt with my enquiry to the exact brief and I can’t praise them enough!"
• "Jake from the parts department is simply fantastic to deal with!"
• "I would like to thank Jack Noble who has helped me through all the process."
• "What a great experience and lovely service we had from our local dealership."

Cons:

• "It is now impossible to deal with them and is a nightmare for customers and the service staff."
• "The management at Milton Keynes is clearly in denial and is the problem."
• "The rep was too busy dealing with another customer and it was clear he'd forgotten that we were coming."
• "From start to finish I have experienced nothing but issues, inconsistencies and inaccuracies from the staff at this dealership."
• "Their excuse was 'it's a busy time of year' in other words: we're prioritizing new car sales over used."
• "Very unprofessional. Total waste of time and effort. Have made 3 calls hoping to view and test drive an Auris."
• "I am actually livid. There should be an allowance for zero stars."
• "I still can't believe it just a bad service I got from them."

Product Quality

Pros:

• "We got the car we wanted and with great service!"
• "I have been going to this dealership for almost 10 years mainly because of the quality of the Genuine Parts."
• "The measure of a company is how they deal with the inevitable mistakes and mess-ups."
• "Thank you to David and the sales team, from my first contact through to picking up my car, customer service was excellent."
• "Although all the staff are great, a special mention for Josh who has gone out of his way to make my experience with Toyota a special one."
• "I bought a Corolla from here in May, the service was exemplary, Martin Pearce and his team were a pleasure to deal with."
• "I have been using this dealer for over a decade now for all my needs, and have always had a very professional and customer friendly service."
• "I bought a used 2019 Corolla from Motorline Toyota Tunbridge Wells a few days ago. Thanks to everyone there who was so helpful."

Cons:

• "Saw the 'greeter' lady who told me someone will be out shortly. 10 minutes later I reiterated that it was a simple question and can someone help please."
• "The car has a small mark on it but they are going to sort that for me as soon as I can get it back to them."
• "Car has a leak so popped into see what they can do."
• "I am STILL waiting for paperwork, even though I have contacted the showroom countless times."
• "Very unprofessional. Total waste of time and effort. Have made 3 calls hoping to view and test drive an Auris."
• "The only thing I have a problem with is the cit-now video it was very poor just the front a walk down the N/S and the rear."
• "I still can't believe it just a bad service I got from them. They couldn't even fix my Toyota landcruiser."
• "I bought a new car from this branch, Mariana who help us from the beginning was very impressive and the service we received was excellent."