Hills of Woodford Toyota Reviews Summary

Customer Service

Pros:

• "I was greeted with big smiles and fuss for my pup by Julie and Holly, keeping the waiting area topped up and comfy!"
• "Very friendly staff welcoming you at the doorstep, offering tea or coffee and constantly checking up on you."
• "Julie really tries her best to make everyone's visit as pleasant as possible."
• "The staff were very friendly and they have excellent customer service."
• "Receptionist were very friendly always offered tea or coffee."
• "The reception team, Julie Raddon & Holly Humphries at Hills Woodfood truly sets the standard for excellence."
• "The staff here are very friendly and helpful."

Cons:

• "The receptionist is very slow and I was not issued with my paperwork."
• "There just money hungry, no value for customers or supporting them correctly."
• "Poor & Incompetent customer service skills from the parts team."
• "I called them to ask what to do they said some one with experience will call me but they never did!"
• "Went on two occasions with incorrect information given by the parts team, what a waste of time!"
• "I was expecting them to sort out my car but they messed up my car I had noise coming from the rear brakes but they told me the problem is the front needed to change which they did but the problem still there and they course on others problem on the front wheels."
• "Not entirely happy with the process dropped my car off for a service at 8am, returned to collect at 3.30 and was told after waiting 25mins the car is currently on the ramp and will be a further 25mins."

Sales Experience

Pros:

• "We recently purchased a new Toyota Yaris Hybrid from Hills and are delighted with both the car and the service we received."
• "We were impressed with the experience and the treatment we received starting from the lady at the front desk to Usman- our advisor who facilitated our purchase."
• "Just collected my new car from Hills and like to say what an amazing experience it was from start to finish."
• "The whole experience was relaxing and quick which was very unexpected. Came in got a great deal and got my car 10/10!"
• "Sales rep Dante was excellent throughout."
• "Mark Graham was amazing as always and ensured we purchased the best possible car for the best possible price."
• "Great assistance in deciding which model and package to go for."

Cons:

• "If you have had the car all day it should of been ready to collect when i arrived."
• "There just money hungry, no value for customers or supporting them correctly."
• "Saw an advert about 0% interest for 24 months on the Toyota bz4x so rang them by pressing the button on the advert. The call went to the Woodford Lexus. And they transferred me to the Toyota and tried to explain any the advert and ask about the vehicle and the GENTLEMAN cut the line."
• "The reason it's not quite 5 star is the fact that sometime the information given at booking time is different from the day of visit."
• "Would be 5 Stars but have yet to test Service operation and lots of refurbishment in showroom when I went."
• "I was expecting them to sort out my car but they messed up my car I had noise coming from the rear brakes but they told me the problem is the front needed to change which they did but the problem still there and they course on others problem on the front wheels."
• "Even with a slight increase after enquiry due to Carwow showing the incorrect purchase price."

Service and Maintenance

Pros:

• "Balwinder from service team kept me informed on the progress of the car and on completion left a message and send a link via email to look at how inspection has been done and the car was returned fully washed."
• "The service was completed quickly, including a courtesy wash and vac, and I received an itemised breakdown of the inspection and some videos too."
• "As ever my annual service and MOT went smoothly and efficiently and my car came back looking bright and clean."
• "Booked my car in for yearly service and MOT. Delivery was very straightforward and I was informed by Sam of progress."
• "A brilliant service and MOT express service by Toyota Woodford! Parked up 8:30am, left 10:30am."
• "I gratefully drive away in a spotlessly clean vehicle with gleaming tyres that have been meticulously scrubbed to perfection!"
• "The mechanical engineer team fixed my car within 10 minutes, as there wasn’t anything serious with my car."

Cons:

• "The receptionist is very slow and I was not issued with my paperwork."
• "Poor & Incompetent customer service skills from the parts team."
• "I called them to ask what to do they said some one with experience will call me but they never did!"
• "Went on two occasions with incorrect information given by the parts team, what a waste of time!"
• "I was expecting them to sort out my car but they messed up my car I had noise coming from the rear brakes but they told me the problem is the front needed to change which they did but the problem still there and they course on others problem on the front wheels."
• "Not entirely happy with the process dropped my car off for a service at 8am, returned to collect at 3.30 and was told after waiting 25mins the car is currently on the ramp and will be a further 25mins."
• "Car collection was delayed by a day but no issue as I could pick up during the day and avoid the rush hour."