Steven Eagell Toyota Chelmsford Reviews Summary

Customer Service

Pros:

• "Robert and the lady at reception were absolutely amazing checking in regularly."
• "The amazing and lovely Karen made us feel so welcome with what can only be described as the greatest coffee ever."
• "George (Customer Service) and Greg (technician) were brilliant in explaining some issue with my car."
• "Absolutely outstanding customer service."
• "Staff are very friendly and more than happy to help."
• "Ruhul from Chelmsford Toyota was brilliant. Friendly efficient and still being so helpful by ringing me to make sure everything is going ok."
• "The staff and service at the showroom was exceptional. The process was easy to book and the costs clear."

Cons:

• "Complete joke."
• "Really poor In every way. Sales, service, aftercare!"
• "Communication is poor from these guys and I feel that now they have the sale it’s like good riddance to us."
• "The aftersales experience wasn't the best but I believe everything can be improved."
• "Servicing useless. No one ever calls back."
• "Staff are quite rude too."
• "The sneakiest customer service I have ever come across - all about their commission."

Sales Experience

Pros:

• "Oliver Bright - what a gem. The most patient and non-pushy salesman I have ever met."
• "Oliver was the best kept me informed right through the process from start to finish amazing customer service and support."
• "Fantastic service from Hussain, very professional, warm and friendly."
• "Had the best experience buying my new car from Ollie and Mandy at Steven Eagle."
• "Hussain Tanveer, sales person, who helped me choose the right car to buy. He was respectful, informative, not pushy."
• "Daniel was always on hand to help with any difficulties during process of purchasing my vehicle."
• "Really good service from genuine sales guy Anthony."

Cons:

• "I would NEVER recommend this branch of Toyota to anyone."
• "As a young girl, looking for a first car I feel I was totally taken advantage of at this dealership."
• "Never buy car from Chelmsford Toyota. They sell FAULTY cars."
• "The sales guys will take advantage of you if you’re not a man and will add on extras without asking for your permission or explaining what’s what."
• "Very displeased with Stephen Eagle and Toyota - totally unhelpful while trying to resolve."
• "Terrible customer service and have been misold a car and are unwilling to help us."
• "Sold a car that was totally unsuitable."

Facility & Amenities

Pros:

• "The newly built Toyota Dealership is excellent. Large spacious and bright."
• "There's a comfortable waiting area for customers with wifi, USB charge points, water, tea and coffee etc."
• "What a lovely showroom. This isn't just a car showroom. This is like a family run showroom who makes all their guests feel welcome."
• "The showroom is lovely, bright and clean which made it lovely to wait."
• "The Reception staff was very helpful and accommodating, the showroom was immaculate."
• "The outlet is also very well prepared for social distanced business and they always made us feel secure."
• "We had the best experience at this showroom. Karen was really nice and friendly, she made us feel so welcomed."

Cons:

• "Just a suggestion for them that please change the chairs in the waiting area. They are very well used."
• "Had to enter the showroom for service and the lady who serves refreshments was the only person we saw."
• "If you can’t get there for any reason or change your mind, they will not refund your money straight away, you have to wait 3 weeks for your money back."
• "Upon getting out of the car we noticed horrific damage to the rear quarter and door along with rusting exposed body panels."
• "While being shown the controls for the car we found that the DAB didn’t work."
• "After pressing the sat nav button I was told that this car didn’t have a sat nav even though it had been advertised as having one."
• "Disappointing lack of fully electric vehicles to look at."