Falcon Computers Ltd Reviews Summary

Customer Service

Pros:

• "these guys now know me by name...ask about my well being and general stuff."
• "Great store, great prices and fantastic, knowledgeable staff, who will give unbiased honest opinions."
• "Very responsive on both Phone and emails."
• "Staff are very knowledgeable and never try to pull the wool over your eyes."
• "The staff give brilliant advice don't try to over sell you anything. Great prices and a reliable service for repairs and new builds."
• "Very helpful from knowledgeable staff who really took time to help me out today with a charger issue."
• "The customer service is excellent and all members of staff I encountered were polite and professional."

Cons:

• "The thing that lets this outlet down is the customer service."
• "Would I go for advice....personally no as I've overheard some pretty cringeworthy stuff."
• "Its ok as has resonable prices but would be scared to return something as would feel uncomfortable with the staff, not very friendly and can be quite arrogant."
• "When I called to inquire one of their staff dismissed me and put the phone down on."
• "the older members of staff are patronizing rude and will not listen to anything you say they have a very elitist manner and I will not be shopping here any more."
• "Workers are terrible, they have no people skills, they come off as rude most of the time."
• "Don't think i have ever been to a shop in which the staff are so patronizing or condescending."

Product Quality

Pros:

• "I've used Falcon numerous times in the past for parts prices are more than reasonable."
• "Cant fault Falcon, honest reliable and couldn't believe how cheap it was for them to fix my pc."
• "Visited the shop yesterday, thinking my computer had died on me was served by Steve, came away with my computer working."
• "Not only were they cheaper than anyone else including major computer component retailers online, they got it to me the next day."
• "Been using this company for many years now and have never been dissatisfied with anything from products to services, their product knowledge is second to none."
• "They build games specialist computers with all the Gizmos."
• "Fantastic service. Fixed within 24 hrs at half the price of PC world."

Cons:

• "Bought a Desktop PC from here a couple of years back. It broke and when we took it back we had to pay a high price for repair and the computer still doesn't even work."
• "Bought a laptop charger, adapter was faulty after just a week, and the replacement part I got off them has also gone faulty within the same timeframe."
• "Everything from this store seems to break."
• "Bought a desktop from this company about a year ago and have had nothing but problems with it."
• "The computer arrived with many of the components not even connected!"
• "Replaced my broken 1TB hard drive with 500GB without informing me. Only noticed when I had left the shop and checked the receipt."
• "this shop is awful I was on a computer gaming about to get my first fall guys win but then a staff got mad at me and was dragging the seat and the pc along the floor but I didnt let go I needed the win SO I BOUNCED OFF THE BALOON AND WON THE GAME now the staff was furious everyone was hype he got hold of me and chucked me out the store so I ran back IN TO LOG OUT but he GOT SO ANGRY that he took me down to the basement where I was never seen again."

Price and Value

Pros:

• "I've used Falcon numerous times in the past for parts prices are more than reasonable."
• "Not only were they cheaper than anyone else including major computer component retailers online, they got it to me the next day."
• "Amazing service cheapest I have found around the north east. Nearly as cheap as online only retailers."
• "Falcon have great prices & offers, and I dont have to wait for delivery etc (I am local to there store)."
• "Great service and they are reasonably priced compared to some computer shops that take advantage of customers who don't know better."
• "Always excellent service, very helpful, only one faulty item and return process was smooth."
• "Great store, great prices."

Cons:

• "The pricing is fair but the labour pricing is not the best."
• "this store will obviously charge a cpl pound more to clear over heads etc."
• "Price point, well they are not the cheapest, but also not the most expensive."
• "Bought a Desktop PC from here a couple of years back. It broke and when we took it back we had to pay a high price for repair and the computer still doesn't even work."
• "Bought a laptop charger, adapter was faulty after just a week, and the replacement part I got off them has also gone faulty within the same timeframe."
• "Replaced my broken 1TB hard drive with 500GB without informing me. Only noticed when I had left the shop and checked the receipt."
• "Avoid this company."