Bristol Street Motors Ford Orpington Reviews Summary

Customer Service

Pros:

• "What can I say, excellent customer service overall especially by Emma Downey and the team who kept me updated throughout the process of my company van."
• "Very pleasureable experience in buying a commercial from Dan. No hard sale, very easy to deal with, polite and informative."
• "Couldn’t be more happier with my purchase. The vehicle was provided in the cleanest condition and the customer service received was amazing."
• "Friendly helpful staff."
• "Throughout the negotiations and paperwork, Millie's professionalism shone brightly."
• "From first initial contact on the phone I could tell Bristol street motors were very professional."
• "The service I’ve experienced has been AMAZING from start to finish."

Cons:

• "They seem to employ people nowhere near your dealership, I got through to people all over the place, and the last guy was in Devon, working from home..."
• "Wasted time and petrol to drive there 40 mile round trip. Was advised to drive the car there to get replacement wheel lock key. Staff was totally unhelpful."
• "This is the worst garage I have ever had the misfortune to use."
• "The management would struggle to run a bath let alone a Ford franchise."
• "AVOID THIS DEALERSHIP IF YOU DO NOT WANT TO GET YOUR SCAMMED."
• "Very poor customer service."
• "I feel cheated and it’s unfair."

Vehicle Condition

Pros:

• "The car was very well maintained and kept squeaky clean both the interior, exterior and the engine."
• "The vehicle was provided in the cleanest condition and the customer service received was amazing."
• "I asked an extended test drive and they were happy to oblige. The result is I purchased the Kuga titanium automatic and have been thoroughly satisfied with their service and the car."

Cons:

• "The courtesy car they gave me was filthy."
• "Lied about condition so when it turned had to negotiate more money off."
• "They advertised the car falsely stating it has full service history when it did not."
• "The car came out of the garage with a non-functioning headlight and a tyre pressure monitor alert within 2 days."
• "The car we were viewing was not cleaned inside properly still had mud on the carpets."
• "The coolant system has been damaged during the works carried out at bristol street orpington."
• "It came back with damages."

Professionalism

Pros:

• "Our salesman Ryan was very knowledgeable and helpful."
• "Dealing with Tracey at front desk who was kind and friendly."
• "Millie's professionalism shone brightly."
• "Superb service from salesman, professional and polite."
• "Gary was the epitome of a professional he explained every aspect of our deal with Bristol Street Motors to us."
• "Miriam the sales advisor was helpful and polite."
• "Gary Boughtwood was a pleasure to deal with with his friendliness, knowledge and professionalism."

Cons:

• "As I walked towards Tim, he had both hands in his pockets and portrayed a very unprofessional image."
• "I think using nicknames to introduce yourself at work unprofessional and tacky."
• "The sales person was very rude, very bad attitude."
• "But unfortunately management was very unorganised and very unprofessional."
• "The Sales manager was rude and arrogant. They refused to take any responsibility."
• "I was at this branch yesterday I’m absolutely disgusted with the service I was given."
• "Charlie the saleswoman was very understanding and explained everything in great detail."

Communication

Pros:

• "Kept her word with regards to ringing me with updates and documents that were needed."
• "The managers were eager to greet people and offer their help well done all."
• "All around great customer service, well done guys, going above and beyond delivering great customer service."
• "Nothing was too much trouble for Jordan and his communication was really good, keeping me informed on progress to the point I collected the car."
• "The service is impeccable and ALL staff are extremely helpful and knowledgeable."
• "I would like to thank everyone at Bristol street orpington for outstanding service especially my sales executive Gary Boughtwood."
• "Simona was fantastic from start to finish, with her follow up calls and was very accommodating with my needs."

Cons:

• "Instead, I received emails from Steve Randell about parking fines, with no acknowledgment of my attempts to contact them for months, no apologies, and no updates – just a focus on the fines and the need to return the courtesy van."
• "I attempted to get updates from Steve Ruddell, the service manager, but he didn't return my calls."
• "Very disappointed that the company obviously do not communicate well."
• "To my horror money was taken out that day 3rd March 2021 and then 16th March 2021, and I also have to pay my rent."
• "Unfortunately very, very poor customer service on multiple occasions."
• "Several months went by without any response to my emails or calls."
• "Nobody ever bothers to call and update you! The level of service is the worst i have experienced in 24 years of using ford."

After Sales Service

Pros:

• "I do recommend the dealer and without ford's backlog, I'm sure it would have been smooth sailing. So far, I'm loving the new van."
• "All work is undertaken quickly and without fuss. In my opinion they provide very good value for money with a very high standard & quality of work."
• "Millie is a credit to your company and we won't hesitate to recommend friends and family."
• "Excellent service received from Michael and Juliet."
• "The whole process from purchase to collection was straightforward."
• "After sales…… excellent."
• "Communication …… excellent."