Auto Sportiva | Luxury Cars, Kent Reviews Summary

Customer Service

Pros:

• "Andy and the team have been spectacular, purchasing my AMG was effortless, just how it should be when purchasing a car."
• "James provided exceptional service."
• "The guys at Auto Sportiva were amazing with me, Billy especially was very patient with me and my indecisiveness!"
• "Absolutely fantastic service from Auto Sportiva, super attentive without being pushy."
• "The service we received from the staff was simply excellent. Nothing was too much trouble, the car was repaired quickly under warranty and we were provided with a courtesy car as well."
• "Cannot speak highly enough with Auto Sportiva."
• "Highly recommended and No, I am not in any way connected to this company."

Cons:

• "So, you buy a car with minor issues and after they look at it becomes a piece of ....Conclusion AVOID THIS COMPANY!!!!"
• "They took the car and their technicians were so stupid that they broke the rear door panel, boot open switch, all the trims inside the boot, scratched the paint."
• "After the car broke down they refused to pick up the car and after an argument they accepted to take the car, again not ethical."
• "Arrogant, unwilling to entertain even a gesture of discount, made zero attempt to engage, felt that my business was neither valued nor wanted, and overall a very unpleasant experience."
• "Went here to view a car, I had phoned them the day before to let them know I was coming, when I got they told me the car was not ready."

Staff and Sales Team

Pros:

• "Guy was extremely professional."
• "The next car I buy will be through Auto Sportiva and I hope I can liaise with Alec again."
• "What can I say Alec was first class found the right car for me I won’t be going anywhere else from now on."
• "These guys, Alec and Matt are great."
• "Alex A truly outstanding and professional salesman."
• "Guy was also a really nice fella too, very polite and with no hard sell that comes with so many car dealers."
• "James was very professional, Polite, efficient and a nice character."

Cons:

• "Visited the showroom on the weekend, was given a wide berth not sure why, nice selection of vehicles, salesman was more concerned with telling me how wonderful the vehicle than anything else."

Car Quality and Presentation

Pros:

• "Fantastic dealer, with great stock."
• "The car was impeccably presented."
• "Great stock of high-quality cars. I've been smiling all day."
• "The car was driven to me in pristine condition inside and out. The car is fantastic!"
• "Visited today and met with Guy to look over a Range Rover and have to say the car was absolutely stunning, totally pristine in my opinion."
• "The vehicle was beautifully prepared and nothing was too much trouble."
• "The vehicle was exactly as described over the phone when we inspected it."

Cons:

• "The car clearly was not as described."

Purchase and After-Sales Experience

Pros:

• "The buying process at Auto Sportiva was better than any I’ve previously experienced."
• "1st class service from start to finish 👏. Maria is professional, friendly and extremely helpful."
• "Even after buying the car the support I got was 10/10 all my questions were answered."
• "Will and Alec went above and beyond, even taking on costs at Auto Sportiva's expense to resolve a minor post sale issue."
• "Once the car delivered, everything was perfect. No flaws or anything that wasn’t in the description."
• "I would highly recommend this company and will definitely be using again."
• "The staff at Auto Sportiva were very friendly, helpful, knowledgeable and accommodating during the process of purchasing the vehicle."

Cons:

• "My car arrived on time in excellent condition, but a key short. Luke immediately promised to order me a new one."
• "When a faulty sensor problem later arose on the car, a courtesy car was supplied whilst the issue was promptly and efficiently resolved."