Wilsons Dacia Reviews Summary

Customer Service

Pros:

• "Subah has been amazing throughout our purchase of the Renault Austral."
• "He and his colleague Laurie kept me informed of the works required on the new vehicle, and final collection with regular updates."
• "The staff were extremely helpful, friendly and knowledgeable on the cars looked at."
• "Splendid job and great customer service – something you don’t see very often these days!"
• "A great advertisement of how sales should be conducted. Shame there’s only 5 stars."
• "Staff was really helpful and they arrange the finance on the spot, everything was so easy and fast."
• "The staff were very friendly, highly professional and knowledgeable, making the whole process easy and without problem."

Cons:

• "A regrettable decision to buy from them. I will never buy from them again."
• "Poor customer service. Very disappointed and dissatisfied!"
• "They do not answer the phone, and do not give updates."
• "The staff do not care about the client and are rude."
• "Really unhappy with the after sales service within a month."
• "We were called 1 hour before the appointment to say the car had been sold to someone else!"
• "They never call you back and just keep fobbing you off with lame excuses and lies."

Sales Experience

Pros:

• "Wilson’s is a great place to buy a new car with a great team."
• "Just bought a Dacia Duster from Wilsons in Epsom. I'm so happy with my new car - perfect choice for me and my two large dogs."
• "Khalid approached us and left us to our own devices and was on hand to answer any questions."
• "Would recommend this dealership."
• "They have a wonderful selection of cars, tonnes to choose from and such a lovely big place."
• "Can't thank Harry Haworth enough for a wonderful car-buying experience."
• "Gary gave us his great knowledge and exceptional customer service very welcoming and warm."

Cons:

• "If the old school sleezy sales man is your type then head in down to Wilsons!!"
• "I was then accused of driving the car erratically and that was why the car broke."
• "Had a bad feeling from the start, looked at a Ford Focus was shown to test drive, car was dirty on outside as had not been cleaned yet was told, inside was also dirty."
• "Tried to add a £129 'admin fee' on the quiet when handing me the card machine, after agreeing the price upfront."
• "The state this vehicle was sold in put my wife and children lives at risk each time it was used,- I would not buy from this company."
• "DO NOT BUY FROM THIS COMPANY - THEY PUT YOUR LIVES AT RISK - ZERO RATING."
• "Good luck receiving phone calls if you are financially declined, you end up chasing them around for days on end to get your deposit back."

Vehicle Condition and Readiness

Pros:

• "Problem was sorted under warranty without fuss."
• "Took the car for a test drive straight away and felt very comfortable to make the purchase there and then."
• "The car came back in sparkling show room condition too … Bonus!"
• "Everything I asked to be corrected has been with minimal fuss."
• "I purchased a used car from Wilsons. Minor repairs required to the vehicle were carried out quickly and without issue and the vehicle was presented in a pristine condition."
• "Though a brief delay in parts the handover was quick and effortless."
• "The professionalism with which Subah treated me and my wife through the purchasing process of my new Dacia Duster, has been outstanding."

Cons:

• "Car not prepared prior to test drive in spite of 3 day notice."
• "The car is not as advertised - the aircon does not work - etc etc."
• "Car was 'juddering' a known issue (we now know) for Ford Auto cars."
• "They promised to repair dents and cracked driver rearside light...the car went in for repair and came out with scratches and scuffs!"
• "Essential things like not having 2 keys for the car and issues with the car navigation system that the car comes with not communicated until the full price of the car was paid which I find disgusting."
• "I drove the car only for 7 months before the car broke down on the motorway when I was in cruise control."
• "Shortly after purchasing the vehicle we had reason to brake and use the horn - starring wheel gave way in the middle - on investigation it was found that the car had no drivers airbag!"

Communication and Responsiveness

Pros:

• "He and his colleague Laurie kept me informed of the works required on the new vehicle, and final collection with regular updates."
• "They kept me informed on the progress of the vehicle and phoned me back when they promised."
• "The fact that Wilsons picked up on my original review so quickly and I received a call within hours does go to show that their customer services team is very responsive, all credit to them."
• "Subah maintained regular contact and his customer service was excellent."
• "I have been very happy with how my sales experience and particularly how Subah has advised and guided us through the process."
• "We love the car and are so pleased to have discovered Wilson's."
• "We received fantastic customer service from Chris and Alex."

Cons:

• "They do not answer the phone, and do not give updates."
• "The staff do not care about the client and are rude."
• "They never call you back and just keep fobbing you off with lame excuses and lies."
• "Didn't answer our calls, didn't get back."
• "I contacted the Wilsons customer service team but have never heard back."
• "No return calls. No replies to email. Refusal to provide replacement for an entire week."
• "Awful service, waited best part of half hour for salesman to find the car we went to see."