Address: Eastern Ave W, Romford, RM7 7JN, United Kingdom
Phone: +441708732077
Rating: 4.1
based on 167 reviews.
Customer Service
Pros:
"Ordered click and collect was in the queue for sometime and the store manager Anthony went out of his way to help the customers in the queue."
"Excellent experience ordering our made to measure curtains. Staff were so lovely with the kids and made the experience stress free."
"Love this place, I spend more time in this shopping establishment than any other. Very polite and helpful staff to boot."
"Lisa at the Romford store served me today, she was so helpful, cheerful and her product knowledge was brilliant."
"The staff were very friendly and helpful, and the cafe is well stocked with sani's and cakes for a welcome break from shopping or just to escape to."
"Thank you to the lady that walked the length of the store to show me Exactly where the marvel kids bedroom items were."
"Prompt, friendly, efficient and effective staff, whom are helpful and polite."
Cons:
"Had to wait ages to pay for my goods because out of the 3 cashiers one decided to have a really long personal chat to her customer/friend."
"Staff seem a little lacking in product knowledge but helpful nonetheless."
"So disappointed...I measured for blinds and made sure I checked with staff she advised I buy a wider blind and cut it down."
"The staff aren't very helpful. You actually ask them something whilst they are walking....thank goodness there was a very helpful young man to help us out!"
"Popped to the Romford Eastern Avenue store 01/07/2023 around 11am. I needed some help while in store, a lady with a duty manager lanyard was nearby so I asked for some help. She gave me the worst customer service I've ever received, so unhelpful and abrupt."
"Staff not very helpful, more interested in having personal conversations."
"Prepare to have the intelligence sucked out of you by possibly the worst customer service experience known to man..."
Store Layout & Accessibility
Pros:
"Big store with loads of options. On site parking and can be accessed from the westbound side of the a12."
"Plenty parking. Has a cafe. Very well stocked. Clean tidy and helpful staff."
"They also have a massive car park."
"Always organised well. Long opening hours and usually find what I need at a reasonable price and quality."
"Plenty of spaces in the car park."
"Coffee shop just been remodelled. Lovely tea and cakes very reasonably priced."
"one of the best Dunelm stores we've ever visited, so friendly and large selection of items, plus the staff gave us a warm welcome when we said we'd travelled from well outside the local area."
Cons:
"Very hard to find this place on foot and with the bus (see pic) there is no pathway for pedestrians the entrance is covered by trees and situated in a residential area the brown door leads right onto the car park very unsafe for customers visiting this Dunelm store!!"
"Too much stuff placed in the aisles leaving little room to get passed people."
"Quite a cramped shop, people in wheelchairs might find it hard to navigate."
"Love Dunelm but this branch definitely needs more staff! I’m always having to walk around for a very long time before I find someone who is FREE to help!"
"If their car park was laid out like a normal car park they would get a lot more visitors at busy times."
"It's a large Dunelm Mill store, not too well organized inside and it's sometimes difficult to find prices for all the items."
"I'm not sure why but this store is quite unorganized, since they shut down the coffee shop every thing they don't want is thrown into that one corner."
Product Availability & Pricing
Pros:
"Good selection of things from bedding, to cookware, curtains, cut material to size, kettles toasters, plates, cutlery etc."
"Large store for all your bedroom and household needs! Duvets, pillows, covers and storage boxes are the main things I shop there for."
"I can literally lose hours in this place. Great mix of homewares and furnishings."
"Great place for almost everything for the home. Easy parking, great service from staff."
"Wide range of household products, reasonably priced and good quality."
"Good selection and affordable prices."
"A lot of products that are sold on their website are available at this store."
Cons:
"The price on some of the items, especially bedding has increased, so not always the best value."
"It's ok if you're going in to buy something you know they definitely have in stock otherwise it's a bit hit & miss. I personally find it very overpriced."
"Sale on at present but a lot of goods advertised is not available."
"Couldn't order online for click & collect, for some reason, so this branch had run out of one item I wanted."
"Item required out of stock, might be in next Friday."
"Store does not carry enough stock though unfortunately. Last few visits had to order online."
"Was very disappointed with their stock and lay out if Christmas decorations as this has always been a go to place for me but was a mess and very little to choose from."