Dunelm Reviews Summary

Product Selection and Availability

Pros:

• "Absolutely love this store. Great choice of bedding, homeware, kitchen equipment, etc."
• "Found everything I needed and more."
• "Lovely selection of a variety of things."
• "Store was nice and well stocked thought not a lot of staff around to help."
• "The shop utilises every inch of its floor space and accommodates every household item from top to bottom."
• "Great choice, got exactly what we were looking for at a good price."
• "You can’t beat this place for home bits and bobs. You always walk out with something."

Cons:

• "Three stars because I found shop a bit messy and cluttered today."
• "The bedding department is a total mess."
• "More recently the store has not stocked stuff and there are empty shelves."
• "Signs on goods not very clear, on some I would need reading glasses as print very small."
• "Some items can be a little on the cheap side."
• "Very difficult to navigate curtain selection as wanted pencil pleats but majority were eyelets."
• "Couldn't find what I wanted."

Customer Service

Pros:

• "Friendly and helpful staff directed me to where I needed to go which made the visit even quicker!"
• "Staff are helpful and polite. And it's open until 8pm weekdays."
• "The staff are friendly and helpful."
• "I was very impressed by the service that I received from Kristine."
• "Exceptional service from Francesco and Thomas."
• "Really good service from Jevans today. He was very helpful when I tried to find a foot stool."
• "Lovely friendly helpful staff and the place wasn't crowded either."

Cons:

• "Good home shop. Very unfriendly staff. I asked for some help on curtains and the staff kept passing snide comments."
• "This store is always understaffed, some of the few staff there are are very unhelpful and rude."
• "I was shocked at the service in this store, no one to assist."
• "Unfotunately we had a terrible experience for past 12 months in ordering curtains and installing them."
• "However, the customer toilets weren't great at all."
• "Very poor customer service in the PAULA cafe of Dunhelm."
• "The store is let down mostly by staff organisation and attitude which was appalling."

Parking and Accessibility

Pros:

• "I have come here multiple times, has good parking and decent customer service for click and collect."
• "Good parking."
• "Easy car parking and a good range of shops in walking distance."
• "An escalator will make it much better to get around."

Cons:

• "My only problem was that it was very hard to park here."
• "It's a shame there's only 3 hours parking allowed!"
• "Reason for the 1 star is that I received a £100 pound fine for being in their parking lot for 2 hours 25 minutes."
• "Spent 3 hours at the collier's wood shop to choose curtains, placed an order worth nearly GBP 2000, and came back home to get a 100 GBP parking ticket for overstaying their precious parking lot by 1 hour!"
• "I went shopping recently and I found they have a good selections of items. But the down side to this is that I spent two and half hours in shopping and got a parking charge for it."