The Range, Coventry Reviews Summary

Staff and Customer Service

Pros:

• "The staff were helpful & friendly."
• "Amazing customer service from Luke in the DIY department."
• "The customer service from inside the store was also brilliant."
• "Staff on till really friendly."
• "Nicole was exceptionally polite, more than helpful."
• "The young lady that served me was polite helpful happy and had very good customer service skills."
• "Staff are very helpful and always happy to give friendly advice."

Cons:

• "Manager attitude made me feel so upset and it was totally unnecessary."
• "A very shoddy experience from staff who were certainly not bothered about looking after their customers."
• "Absolutely atrocious customer services at the Coventry store."
• "The staff were incredibly rude when you asked, like huffy mardy teenagers."
• "Store is as expected from Range. However the manager / staff member Julie was EXTREMELY rude."
• "Wrong price on command strips and wouldn't offer a refund, said it was my fault, awful customer relations."
• "Staff look miserable."

Product Availability and Pricing

Pros:

• "The array of products on offer here are at a very reasonable price."
• "Specifically I liked this shop for its home decoration items. They are very creative and affordable."
• "Prices are reasonable."
• "Great products at great prices."
• "Often find items in here cheaper than leading supermarkets."
• "They have got the most amazing range of wallpapers."
• "The Range have quite a good range of frames and reasonably priced."

Cons:

• "Many items are returned or damaged."
• "Picked out a bookcase we wanted, did not have in stock."
• "They don't always have the items in stock and pricing on the shelving doesn't always match the item displayed in the DIY section."
• "So many items not priced."
• "Please watch-out for the price tags as they are all over the place."
• "The items they sell are quite nice, but the Quality Control on them is just shockingly bad for everything in there."
• "They have a lot of good things to buy but they need to put time in to put prices on everything."

Store Layout and Accessibility

Pros:

• "The store is extremely huge and has a garden centre at the back and an upstairs for more ranges."
• "Massive shop (including a branch of Iceland)."
• "Well stocked shop, clearly lit Isles wide enough for a double buggy."
• "A fantastic store with everything you could possibly need."
• "Great shopping experience here Huge car park plenty of space, such great choice of products."
• "A large parking area at the front of the store that is free to customers with reserved parking places for disabled and mother and child places."
• "Good parking & nice and clean from inside plus the garden center is nice and clean."

Cons:

• "The entrance to the store is horrible, looks a mess tight space where they have put potted plants for sale."
• "Unfortunately today when I visited. I found that the store was far too busy, social distancing was non existent."
• "The lift can only accommodate 1 wheelchair and no one else which severely needs modernising for better access."
• "I find this store really crammed, everything is piled on top of everything."
• "Just felt everything was crammed together not enough space to walk round with a trolley."
• "They seem to be trying to sell everything and cram it all under 1 roof with nowhere for the customer to move around safely."
• "Took my disabled mother out shopping, this was the worst shopping experience we have had, the aisles are already narrow but with all the extra xmas displays and stock clogging up the aisles and stock stacked at the end of aisles it made pushing her wheelchair round very difficult."