The Range, Romford Reviews Summary

Customer Service

Pros:

• "With thanks to the female staff member on the Christmas section, who assisted me & informed advised me on a set of Christmas lights & settings based on my beautiful mum's grave."
• "Two sales assistants helped load our car with some patio furniture today and it really helped us out."
• "Harrison, a customer service assistant that went above and beyond to assist and help us have such an enjoyable shopping experience."
• "Rachel at customer services was so polite, friendly and helpful which just makes your shopping experience so much better."
• "The lady at customer services was very nice and helpful, so was the gentleman who was busy in the Iceland's part, both members of staff were very helpful 😀."
• "Staff are always friendly and helpful."
• "Staff are extremely helpful and kind."

Cons:

• "When I went to customer service with a question the blonde middle age lady she talked very rudely and acted like I was stupid."
• "Disgusting customer service. We bought 2 trolleys full of items from them and they won’t allow us to take their own trolley to the carpark outside their entrance."
• "This store has the worst customer service team. People working there give you impression they don't want to be there."
• "Staff a nightmare not helpful, never pick up a phone."
• "Unhelpful staff where they show no customer service skills."
• "Good store but one of their employee is very rude. but unfortunately she is on the till most of the time on Saturday."
• "The staff are dreadful! 2nd experience of rude unhelpful staff."

Store Layout & Accessibility

Pros:

• "Good access, always clean & well organised and staff friendly & helpful."
• "They have escalators and lifts so accessible for wheelchair users and parents with prams."
• "Big store spread out for a long walk around! Escalator going to second floor with bigger furniture in it."
• "The Range is located in the Brewery shopping centre, close to Waterloo Road."
• "Staff friendly enough, plenty of parking and a lot of stock of different items you may need/want."
• "On a good note there are a great range of products, it's in a good location with lots of accessible parking."
• "Love Range!!! Everything u need for ur home and garden. Cater for all such a different selection of products for each room."

Cons:

• "I'm disabled and i found it vary hard to park, also i understand that that it is private land, but to have to pay for parking."
• "Has quite a lot of variety but things are a bit muddled and display could be better."
• "Not much for a super king size bed & not all duvet sizes were in stock."
• "Most of their products don't have price written on the shelf."
• "The store itself is lovely and the staff couldn't be more helpful."
• "There was more stock on the floor than the shelves."
• "Shop floor is a total mess, especially on the top floor."

Product Range & Pricing

Pros:

• "Fantastic range of items from crafting bits, to furniture and home accessories, to pet supplies and more."
• "Always in and out of here for some great bargains and products."
• "All good quality and good prices."
• "You just can't beat the prices here for what you're getting."
• "Their home range is lovely too and everything is reasonably priced."
• "And the price is always excellent value for money."
• "Other than that the items they sell are good value for money!"

Cons:

• "Terrible delivery service, even when payed £10 for delivery."
• "A mess. Different prices on the shelf with the ones you'll be charged. The shop itself is messy."
• "I ended up paying twice the amount for something I needed thought wouldn't be as expensive it turned out to be."
• "I used to like the range a lot but recently it seems to have gotten really expensive compared to places like home bargains and b&m, etc."
• "It can be difficult to get help from staff as it is a big store and not many on shift."
• "Half of the store has become a food section, therefore homeware section no longer had a large range."
• "Lots of items without prices or prices are marked up wrong, and when you get to the till, they say its more expensive than the markup price."