The Range Reviews Summary

Product Selection and Availability

Pros:

• "Huge selection of household items ranging from small coffee table and kitchen wares, to pet essentials and backyard furniture's, all at reasonable prices."
• "OMW... This place is wow!!!! The Range has isles of ah ooh, nice, lovely, that's different, want one of those, so and so would love that, etc etc, and and and, an Arts and Crafts section, haberdashery, and lots of creative stuff."
• "Great place for home decorations, basics and such like. Kitchen, bathroom, bedroom and office all covered as is DIY, crafts and more."
• "Really good 'range' of products in store for low prices."

Cons:

• "The store was really good when it first opened but now it's just messy and cluttered."
• "Went there as I was looking for a small sofa and a table that I spotted on their website. Turned out they were not on display."
• "You can get everything that you would need to decorate your home, also DIY, kitchen ware, bathroom accessories, wallpapers and kids toys etc - all of these for a very reasonable price. One of my fav shop!"
• "Has most stuff that you wouldn't expect needing in terms of tools and fixings. Not a great gardening section, doesn't have planter pots and stuff, only a few large ones."

Customer Service

Pros:

• "Though the only complain is that the place can do better with more light installation, apart from that the staff at customer service was helpful."
• "Unfortunately I had to return something I bought today as it didn’t have any of the fixings needed to install it, but it was really quick and easy to get a refund."
• "I went into this store for the first time and the staff are really helpful when I couldn’t find something I was looking for."
• "I attended the store to exchange my blinds which were purchased on the 05.12.22. The 2 lovely assistants at the customer service desk were extremely helpful, polite, funny and nothing was too much for Emma."

Cons:

• "Good size store and selection, but staff is unprofessional, unhelpful, inattentive. Wish they had self scans for smaller items."
• "I am disabled I have a service dog whom helps me with my disability and the 3 members of staff cornered and said they do not accept service dogs."
• "Staff are few and far between nevertheless I had a pleasant experience until I arrived at the checkout."
• "Extremely rude staff, wouldn't refund a faulty lamp which broke on the way of the shop."

Store Layout and Environment

Pros:

• "It's a great shop, big arts and crafts section, not a lot of in terms of yarn and knitting accessories but still can usually find something 😃."
• "The shopping centre itself is a bit depressing. Big store with a really wide range of stock from kids toys to food and lighting."
• "It's quite nice but seems like it's quite short on staff and not much tills so sometimes there may be a long queue at the tills/checkout."
• "Great shop with a wide variety of products. Love the stationery section. There are seasonal isles as well for occasions and holidays."

Cons:

• "The social distancing measures were difficult to implement though because the aisles were narrow."
• "The layout is bizarre like make-up next to sauces and computer keyboards."
• "Most off the staff are rude asked someone for help a (lady) use that term likely told me it wasn't her job and continued to walk in the back a white woman...... how ever the customer service was absolutely perfect had two young ladys that helped me one was the supervisor and one was called marlize... they sorted out what me n my sister wanted no time at all thank you too them they are the reason for the 3 stars."
• "I'm not a lover of this place. While not busy it is a large store with no space to move around due to the amount of shelves. The aisles are just wide enough for a hand pushed wheelchair."

Pricing and Value

Pros:

• "I really enjoyed browsing here, there was a very good range of products, they even had a good range of Dulux paint which was cheaper than in B&Q by about £3 per 5lt pot."
• "Good shopping experience today. Lots to choose from and so many beautiful accessories available to make your home feel more homey."
• "The prices of the products are missing, but when you want to pay, you wait around 15 minutes. I preferred to leave and give up what I wanted to buy."
• "Love this store, but there are never hardly prices or the right price on the shelf edging!!! Also, stock, I need more of the same yarn I bought in the summer and I'm going in every week for past 3-4 months and can't get any more to finish off a blanket I'm making for my daughter!! Apart from that, love the store and the variety of products!!"

Cons:

• "The store was really good when it first opened but now it's just messy and cluttered. Prices don't make sense. Overpriced for many items."
• "Ticketing barely matches when you go pay. Lot of tickets are missing in the store, some items throughout the store are placed in wrong aisles."
• "Not a bad branch. However there was an item marked at wrong price which should have been honoured, but wasn’t."
• "Staff are lovely. But so many items have no price tag and when they’re tagged it’s the wrong price. Manager just said well it’s the wrong tag look at the barcode."

Online and Delivery Experience

Pros:

• "I have to say j ordered a present for my sons birthday was expecting to arrive on the 22nd of march but it was delivered the next day in his birthday party 🥳 i am amazed with the level of Service i get from Target, i have been to the Surry Quays branch countless of times and every single time i get an amazing service."

Cons:

• "Ordered items online, due for delivery 8 days after ordering. 4 weeks later, I am yet to receive my items - Emailing, calling and still getting absolutely nowhere with the same response from staff. No one can find my order. Customer Service is appalling, would never order from them again."
• "I won't get a delivery again. The company they used XDP delivery company were lazy and dumped my wardrobe by the street. I only found it on my way to work."
• "DO NOT WASTE YOUR TIME AND MONEY. The worst company EVER. I ordered a wardrobe on 12th of July; the same day I received a text from this company that the item was dispatched and would come to me on 14th. On 18th of July I still did not receive it; when I called them to chase it up, a lady said: Oh I'm sorry, it was damaged, would you like to order another one?"
• "Bought an item online. The item was damaged and to get a refund you need to call them. Was on the phone for 2 hours everyday, no answer. No email or chat to contact them so still have the damaged item in my house and couldn't get a refund as I can't get hold of customer support."