Park Cameras London Reviews Summary

Customer Service

Pros:

• "The customer service at this store is some of the most incredible I have ever experienced."
• "The staff was incredibly helpful in acquiring what I was looking for."
• "Will definitely return and highly recommended."
• "Their Facebook page also offers customer support service and they reply within a decent time."
• "The lady at the front counter was extremely helpful and courteous."
• "Really helpful advice on the phone and prices competitive."
• "Everyone I interacted with made my experience amazing."

Cons:

• "Waited patiently to be served for about 15 mins with no one asking if I needed help."
• "Phone lines are useless. I had to go all the way to the shop to get some information on my faulty product."
• "Poor customer service. Ordered a lens in November (said on their website they needed to order it in 5-7days normally). No updates unless I called/emailed."
• "The guy didn’t even seem interested in helping me."
• "BAD WEB SERVICE!! I purchased a monitor calibrator in their Black Friday sale, received an order confirmation but no dispatch confirmation."
• "The person behind the counter didn’t want to give me any help or advice."
• "The salesperson did not really care."

Product Availability and Pricing

Pros:

• "Bought Lumix S5 at almost half of the price, new!!"
• "In terms of stock on premises, they seem to have the most extensive range of Canon & Sony cameras/lens of all of the London camera store."
• "The quote was considerably better than the competitors (Wex and others) and the money was in my account within 05 working days."
• "Great service, and an amazing choice of equipment. Prices are competitive."
• "Ordered online. In stock, same day despatch, arrived the next."
• "With a 6 month warranty you have peace of mind as well."
• "On top of that their prices are very competitive."

Cons:

• "Cancelled order and took delivery of a monopod from Amazon (different brand and half the price) the next day."
• "The only downside was that there were a couple of lenses I'd have liked to have a look at that were out of stock at this branch."
• "I let this go and selected a bag that was clearly marked as £135. At the counter it was £179."
• "Didn’t have stock of the desired Fuji model I was looking for."
• "Went to buy tripod and it was marked as £224 but at the counter it was £229."
• "Went in to the store after seeing a 2x battery and charger kit... yet the guy at the store said ‘I have to sell you each item separately’ and proceeded to charge me £50 extra."
• "I have not given them 5 *s for one reason only, they are ALWAYS the most expensive, and you can normally save 5-10% by purchasing online and waiting a few days."

Staff Knowledge and Helpfulness

Pros:

• "Super helpful, very knowledgeable. Went in for a camera that turned out to be unnecessary and came out with a great lens instead."
• "I really believe that the employees at this store are as passionate about photography as those of us simply looking to buy our dream photography kit."
• "Excellent service from the staff who were friendly, very helpful and knew their stuff."
• "Not only was he friendly, he was also EXTREMELY knowledgable about the products, inside and out."
• "The staff is knowledgeable and willing to answer questions and their web site allows for store pickups as well."
• "I was lucky enough to be advised by Paul, who had an exceptionally detailed overview of my possible options."
• "The staff there are not just sales people, they actually know about the gear and are usually photographers themselves."

Cons:

• "Flat batteries in several cameras I wanted to look at and no spare batteries charged."
• "The reception from the same sales person wasn’t as welcoming."
• "I gave them the benefit of the doubt because of COVID, but don't sell it if you haven't and can't get the item."
• "It was difficult to get answers to questions and little advice offered on which model would be best suited based on the requirements I had (especially considering I was open to purchasing any brand)."
• "When I asked about trade in of my current camera during an inspection oil was placed on my sensor."
• "Lied to me. Gave me 1 price over the phone. Condition is matching what I told them yet once they received it, they offer me 50% of what they originally promised."
• "In store, the staff won't let you look at goods before buying."