Alex Crown Lettings & Estate Agents Ltd Reviews Summary

Professionalism

Pros:

• "Their level of professionalism and responsiveness blew me away and they've continued to support us through this post-move stage."
• "From start to finish, professional, efficient, honest and straight talking."
• "The team at Alex Crown Lettings was highly professional, knowledgeable, and responsive to my needs throughout the entire process."
• "Always professional, very responsive, and just genuinely a very friendly team."
• "Mr Ziaur Rahman handled both our viewing and holding deposit payment in a professional and timely manner."
• "I have been very impressed by the professional manner in which Alex Crown have sourced tenants and managed my London properties."
• "The Sales Department were absolutely fantastic."

Cons:

• "Completely unprofessional, overcharge and under deliver at every given opportunity."
• "They are sleazy and will try and squeeze as much money out of you as possible."
• "Genuinely, made our tenancy experience hell. Unhelpful, unfriendly, and money grabbing company, who seem to only care about landlords."
• "This agency and especially Juelz are so unprofessional and I would advise to avoid!!!"
• "Vultures - avoid them at all costs as a tenant. These guys are just outright unprofessional."
• "Extremely unprofessional agency!"
• "Completely unprofessional lettings and property management."

Customer Service

Pros:

• "Special mentions for Josh, who dealt with any queries during our tenancy very swiftly and with the utmost care."
• "Extremely happy! Alex Crown took me and my husband through everything and made it easy."
• "The team went above and beyond in helping me navigate the rental process, providing valuable advice and guidance along the way."
• "Every member of staff were friendly, polite and very helpful at all times."
• "If I had any issues or questions that needed to be resolved they were always available to sort things out."
• "They're really timely and helpful, for example, I called about a broken blind and within the hour, they sent someone out to fix it."
• "All requests and processes were attended to in a timely manner, never needed to chase them."

Cons:

• "They made me talked with three different people in 36h. They were never clear."
• "Not only did we feel unsupported throughout our entire tenancy, but their communication with us was terrible."
• "Very questionable agency - recently looked at one of their online listings for a rental property in SE London and immediately noticed the heavily edited images of the walls, flooring and radiators."
• "Fuming. Emailed inquiring about a listing.. nothing."
• "Firstly, agreed with Juelz to move into the property on the first of the month, however I couldn't reach him for days."
• "Unless you like frustration & disappointment, DO NOT use this agency."
• "They wouldn't let us see the property, they wouldn't send pictures!"

Reliability

Pros:

• "I've been working with this agency for a number of years as a landlord and have been very happy with their service in finding reliable tenants."
• "I have worked with Alex Crown for 4 years now, as a landlord you ideally want to find tenants who are respectful of your property and neighbors."
• "They do there best to find the perfect tenants for my property keeping me and the tenants updated at all times."
• "I trust them in making good judgements of character of new tenants to be."
• "I would highly recommend. They are truly a great estate agent with friendly staffs and outstanding management."
• "My property is never empty as they get it tenanted straight away with good tenants."
• "They have a 'get it done' attitude which has meant I can entrust them to sort out any niggles with the property efficiently, to look after the tenant's interests as well as my own."