Address: 72 Wells St, London, W1T 3QF, United Kingdom
Phone: +442076365005
Rating: 4.4
based on 160 reviews.
Customer Service
Pros:
"I received a very personal and thorough service."
"Friendly, professional, efficient and incredibly fast service."
"Really terrific, personal service from Dale Hawkins and colleagues."
"Camera arrived next day, so very happy in the end!"
"Amazing service. I've called them to double check their inventory for the item I was after and they were kind enough to hold it for me till I got there."
"Like to say a massive thank you to the helpful, friendly gentleman who helped me with my macro ring flash today."
"Staff are friendly and have great product knowledge."
Cons:
"Staggeringly rude. To myself and an 85 year old man, my stepfather."
"I wasn't prepared to be mugged off by them and decided to take my custom elsewhere."
"Initially had difficulties trying to order online... Tried phoning head office, but no one answering."
"Terrible customer service, came in after 5pm and before 5:30 to purchase a camera and lens worth £2000... it was hard to know the condition when the camera was filthy."
"I tried to contact them by email days ago and no feedback, I now filed the contact form on the website: hopefully I will get an explanation."
"After two emails not even a sorry for the inconvenience, explanation why they did that, nothing, ignored totally."
"The woman I spoke to was a little rude and condescending."
Product Availability and Pricing
Pros:
"You also get a UK warranty which is great."
"They have bags, lenses, cameras, tripods, accessories and lots of film for traditionalists."
"The staff are knowledgeable enough however if you trade in gear don't expect anywhere near a fair trade in price."
"Good variety of second hand stock - fair prices too."
"The shop offered the Lumix GF2 for a really decent price with a 14-42mm Kit Lens."
"Fantastic price for the Sony A7IV, £400 saving on new on what was a new camera (open box)."
"Nice range of all the usual brands and some really fairly priced second hand things too."
Cons:
"Advertised a lens as in stock which I ordered online and then called to say it wasn't available for at least 6 weeks."
"Very small and all the camera gear is locked away behind glass so you cannot hold them."
"I would not use again if possible due to the blase care that was put on my order."
"Assuming a customer is a criminal is not the best thing you can do to keep current customers."
"Don't deliver To N Ireland which is part of the UK."
"I would advise against this as it is a dishonest practice and they deceive their customers."
"Their quote was £50 more than any other supplier."
Online Experience
Pros:
"Amazing! I placed an order in the afternoon... I got the order by 10am the next morning."
"Delivery was very informative and by DPD with hour delivery window which meant I could plan my day."
"Speedy delivery."
"Arrived the next day."
"I ordered a product online, the product was exactly as described. The price was excellent."
"Shipping was prompt, the lens was well packaged."
"Communications were excellent."
Cons:
"So avoid buy goods from here."
"Avoid this place and go down the road to Aperture - much more friendly staff."
"Avoid this unless you need something specific they have in stock."
"I’ve just ordered a Fujifilm X100v for next day delivery for them to come back hours later and tell me it’s not in stock."
"Thank God for Amazon.... So much for trying to support independent shops..."
"But CameraWorld cannot deliver a £100 tripod."
"Tried to place an order online with my two different debit cards I use daily, went through authentication process by text etc. Impossible to know if order has been successful or failed."
Staff and Customer Interaction
Pros:
"I couldn't recommend CameraWorld more highly, and will definitely be using them as my go to shop for all my needs in future."
"I was given great advice. One employee took the time out to help me choose a good lens for wedding photography."
"I really find this place to be the best of all photography stores."
"They really went the extra mile to take care of me and their prices are extremely competitive to boot."
"I will definitely return to make my camera related purchases from this store as Ian was very professional and friendly towards myself as a customer."
"The staff there are all very friendly and always ready to help you out."
"A polite sales assistant asked me if I needed help and quickly got the lens I was looking for."
Cons:
"Also, the staff are mostly of the older generation who are often very serious not particularly friendly as in other camera stores."
"Went in this morning to buy a CF card and asked what the returns policy was and was met smugly with the reply; we don't have one."
"Good pricing but staff are so lazy rude and just not interested in helping you."
"The middle-aged Indian guy gave lacklustre answers to my question."
"Rude staff, being racist and patronising to other customers who couldn't speak English so well."
"The staff just looked at each other for a full two minutes and would not answer me."
"The employee on the other side of the phone was so rude, with absolute no customer service."