McDonald's Reviews Summary

Cleanliness and Efficiency

Pros:

• "It's very clean, the food is cooked very quickly indeed."
• "This McDonalds is quick and exceptionally clean."
• "Seriously, the place was clean - not something I can say about any others I have been in at that time of the week."
• "The restaurant is kept clean and tidy all the time...thanks to the attentive staff members."
• "I grabbed a bottle of water on the self service machine and headed into the surprisingly clean toilets."
• "Its one of the cleanest McDonald's I've been to."
• "Just had the next generation of the chains refurbs which includes, wireless charging in the table, a generally cleaner look and recycling options for your waste."

Cons:

• "When we went there it wasn't busy but tables were dirty along with seats."
• "The women's toilets had an overwhelming smell of bleach."
• "The floor was greasy and slippery there as well."
• "Food can sometimes be cold, and sometimes look under cooked- the chips mainly with the rush they are very soggy and just about cooked."
• "Not a bad store, very busy and not the cleanest practices in place."
• "The building inside is very cramped and poorly organised and the car park is even worse with the drive thru blocking in many cars."
• "Went through drive through at midnight. Burger was a mess no care taken in assembly. Warm drinks with no ice. Chips ice cold."

Service and Staff

Pros:

• "Staff courteous and attentive."
• "The staff at Christchurch McDonalds are always polite and friendly especially Gina, Gio, Dan and others."
• "Just stopped to grab a coffee, smooth transaction at window 1, girl was lovely, acknowledged me, wished me a nice day."
• "Better than most maccies, polite staff that seem like they want to still live and decent food."
• "Was greeted by the most amazing staff member by the name of Connor who went above and beyond to make our experience at McDonald’s the best we’ve had yet."
• "The most polite and friendliest staff I have ever encountered in a McDonalds Restaurant."
• "Staff are always helpful and friendly."

Cons:

• "Not a friendly service or experience, unfortunately."
• "Very rude staff, food was missing, long hair in burger."
• "Rubbish since refurb. No counter staff anymore, slow slow hectic service."
• "A colleague I was with asked for access to the disabled toilet... we asked someone called Ben (customer care) who was very abrupt and refused her access."
• "Ridiculous disgusting service!"
• "The staff were not particularly kind, and very standoffish."
• "Rude drive though attendant ruined it for the rest of the staff/facilities."

Facilities and Amenities

Pros:

• "The play area was really good and was fun for the kids."
• "Considerably better since the refurbishment recently - play area is perfect for the kids."
• "The great addition to this McDonald's is the soft play area that was open again. Our children loved it."
• "First McDonald's in history to consistently have a working mcflurry machine..."
• "The coffee is better (not bitter) than other branches and the cheese bacon flatbreads are great if toasted twice."
• "The McDonald's store in Christchurch is very well placed near the centre of Christchurch and near other shops in the area."
• "Main area is clean, bright and airy and there's a play area for kids which is also used for party hire."

Cons:

• "Too many people allowed in with our masks did not feel safe won't be back."
• "Sometimes play area isn't open and very small."
• "I think there needs to be more control over the age of the kids in the play area - few too many issues with the older children heading in there."
• "Unusual McDonalds due to child soft play area available within the premises."
• "A strangley laid out restaurant."
• "A very busy McDonald's especially if using the drive through as tend to queue out in the road especially when school holidays are on or weekends."
• "The serving windows have protective screening in place to protect both the employees and customers."

Order Accuracy and Menu Availability

Pros:

• "I made use of the drive thru and everything was as expected."
• "Since lockdown we have ordered maccys breakfast 6 times at work. Today for the first time they got the order correct, with nothing missing either!"
• "Went to the Drive Through in Christchurch which had quite a long queue on arrival, however, we were served very promptly."
• "The food was good, just like most other McDonald's."
• "The food was great."
• "The food there tastes great."
• "Burgers look and taste great."

Cons:

• "Wrong order 3rd time in a row."
• "The last three times I've been there in a row either the order has been wrong or something was missed that I had paid for in the drive though."
• "3 times they gave me a festive pie in an apple pie box."
• "Saturday evening The drive-through was busy But they have no chicken wraps at all."
• "Never have the whole menu and the waits are ridiculous."
• "Ordered chicken nuggets for my son, we arrived home and they were katsu curry flavour not regular."
• "Very disappointed that I paid for a delivery meal via card transaction that did not arrive."