Flip Out Hounslow Reviews Summary

Staff and Service

Pros:

• "Our host was Ayah and was the most helpful and smiling person."
• "Staff is really helpful, informative and hardworking."
• "The staff are amazing and so friendly."
• "The people working in Flip Out was really nice and considerate."
• "I think there is potential to make this an awesome place but I think at present 3 stars is fair. The staff here are brilliant and I cannot fault them one bit."
• "The staff were super helpful."
• "The staff at Flip out in hounslow is amazing."
• "Great employees girl named Camia jumped with my children and really made them enjoy their time."

Cons:

• "The place is awesome, but crowd management is very bad. Party hosts are just untrained, often cold young folks."
• "The staff are very nice (in particular Malaikah), it's just that one employee, bearded man with glasses, wrongfully kicked us out of the soft play area."
• "Management are extremely rude, staff swearing in front on children, extremely disrespectful and disorganised."
• "Old man shouted at me and my friends (17) for going in the soft play area."
• "Staff clueless begging people for reviews by offering free sweets and slushes for she if they get a good review."
• "Lovely place with great facilities but it’s basically run by kids with no customer service experience or skills!"
• "Very poorly run visit today. Nobody was available to help at the lazer tag."
• "Absolutely appalling customer service. We paid for a party package, I would say save yourself the money and don't bother."

Activities and Entertainment

Pros:

• "Laser tag was amazing! Go in a group of 8+."
• "Mini golf was so cool and funky!"
• "2 floors full of various activities that allow kids to exert their energy."
• "Laser tag, bumping cars, soft play and mini golf are included in price."
• "The most exciting thing here is the Laser Quest."
• "Children had lots of fun. There are lots of activities to enjoy. Bumper cars and laser tags were highlights."
• "Great place, lots of different activities for kids and the car track is included too."
• "We did the after school session. Such an amazing venue with so much to entertain the children."

Cons:

• "Bumper cars not so much as it was limited with space."
• "They state the inflatable as an assault course, it’s not really more like a bouncy castle with a slide."
• "Mini golf was a waste of space and arcades each cost around £1 per go."
• "The only thing- the selection of games were not great - only 4."
• "Now I know it's very dark for the 'toddler' soft play area."
• "Decent outing for children aged 12 and under. The bumper cars were a massive disappointment because the area was small."
• "The party is supposed to be supported by a party host - who was non existent during the party."
• "The softplay area was very boring, simple and unentertaining for my 4 and 6 yrs old."

Value for Money

Pros:

• "Great place for kids within budget. Go for membership. It's £9.50 pp for a month."
• "Well ventilated. Friendly staff. Spacious. Value for money."
• "Toddler stay & play - £4 during term time which is an absolute bargain!"
• "Amazing. Such a brilliant place for kids."
• "Nice and tidy, with staff on hand should you need them."
• "Came with a 13yr old 9yr & a 2yr. Something to do for them all. Overall good value for money in a decent location."
• "Two hours was enough for my kids to run around and enjoy the soft play, inflatables, lazer quest and bumper cars."
• "Good disable access as there is a lift also good access to Lazer quest as there are ramps within."

Cons:

• "Would have given 5 star but deducted just because it doesn’t have much activities for kids less than 1.1m."
• "Not 100% sure if I would book again."
• "The pizza serving was literally one skinny slither each."
• "Very poorly run visit today. The 2.50 spectacular fee used to be able to be used for coffee in the cafe but this is no longer the case."
• "The place was absolutely wonderful and during laser quest a young lady named Jessica was very helpful and ensured me and my family had an exceptionally fun time! All the staff members are lovely I definitely recommend!"
• "It was ok. Place could do with a re-vamp I reckon."
• "Hadn't realised the Hounslow venue had such little to do in it."
• "Very disappointing. Massive queues to get in although we had a booking in advance and signed wavers, wasted 15 minutes of our entry time."