Ole & Steen Reviews Summary

Ambiance and Atmosphere

Pros:

• "Taking a seat is also quiet nice."
• "The ambiance was pleasant and relaxing, and the staff were friendly and approachable."
• "The atmosphere at Ole & Steen is warm and inviting, creating the perfect backdrop for a cozy coffee or a quick snack."
• "Nice atmosphere. They also have and upstairs and downstairs."
• "The atmosphere was great and very relaxed, although the clearing of tables seemed to be absent."

Cons:

• "Uncomfortably hot and the coffee uncomfortably lukewarm."
• "The space upstairs was filthy. Dirty mugs and plates on almost every table and no one would come to clean."
• "The atmosphere is great and a perfect place to come to shelter from the London rain. Oh and the cinnamon roll was great too :)"
• "The place it self is nice, everything is nice as tasty, but the mess inside is shocking."
• "It's a little industrial, but decent coffee and sweet options."

Service

Pros:

• "Very friendly and helpful staff."
• "The gentleman behind the counter was very helpful and just plain nice."
• "Service went very smoothly and breakfast was delicious."
• "The service here is absolutely amazing I went in today just for my usual tuna melt and iced coffee."
• "Absolutely stunning, great service & friendly staff."

Cons:

• "Exceptionally poor. Not enough staff to clear the tables leaving mess and dirty cups and plates piled up all over the place."
• "Hot chocolate was basically powder and water (or cheap milk), service practically inexistent."
• "Really slow service. Waited nearly 20 minutes for a black coffee and there weren't many people in front."
• "Yikes. Just pitiful. The lady making coffee has no business at a coffee machine."
• "Staff shouting at full volume right in front of me to their colleagues while I was trying to order."

Food and Drink Quality

Pros:

• "Great vegan options for the coffee - variations and also the food."
• "Tuna melt was really good. The poached egg was as well but a lil too much pepper."
• "Favorites: pastrami sandwich and cinnabon social."
• "We had a coffee and cinnamon bun and both were fantastic."
• "The best rye bread of my life, and now I have a new favourite Cookie!"

Cons:

• "The food was nice although at 5pm on a Sunday options are extremely limited."
• "Tasted good but almost £8 for a toastie is unbelievable and why are the very few veggie options more expensive than meat options?"
• "The pastry was stale, clearly made many hours ago."
• "The personal seems like they are worried about taking care about the customers. Chocolate cake: the mousse was fine but the bottom was just too hard."
• "We tried the croissant and the almond social here it tasted really good, the reason for three stars is because it was all served cold and they do not warm up your food on request."