Address: 1 Bedford Ave, London, WC1B 3AU, United Kingdom
Phone: +442039484888
Rating: 4.0
based on 168 reviews.
Food Quality
Pros:
"Food tasted great, the muffins and the hot chocolate were not too sweet which I like."
"The croissant was buttery and flaky, the mushroom and truffle spandeur was delicious with lovely chunks of mushrooms and strong truffle flavors."
"The Bavarian sausage roll was nice and the tea was lovely."
"The guacamole with poached egg is delicious as well and the tuna melt and finally the blueberry muffins 🤤🤤🤤."
"Despite the fact of a good selection of well made desserts and savoury dishes the place itself lets you down."
"Amazing bakery with mouth-watering pastries, cakes and sandwiches."
"Their coffees are strong and smooth."
"The best cinnamon slices in London!"
Cons:
"I had an incredible experience at your cafe coffee shop. The customer service was top-notch and truly stood out."
"Food is nice when is coming full."
"Today I bought 2 Dutch breakfast rolls, rye with pumpkin seeds and cheese, only to find when we started to eat them for lunch that they were totally uncooked raw dough inside."
"The place filthy, not simply dirty. The baked goods look impressive, but are mediocre (with “soggy bottoms”)."
"This chain is overrated. My toastie and cinnamon slice were both very dry, so much so I didn’t finish it."
"Arrogant and unprofessional staff at this branch. Zero skills at making a proper coffee."
"Cakes are fantastic but there is never enough staff so by the time my coffee had actually been made my cake was melting at the table."
"The pastries are all horribly sugary and often stale."
Customer Service
Pros:
"What impressed me the most was the personalized attention I received."
"The staff were friendly and attentive for 07:30 on a Sunday morning."
"I am writing to express my heartfelt appreciation for the outstanding management at your coffee shop."
"The customer service was top-notch and truly stood out."
"What a great find Ole & Steen was! The staff were incredibly friendly and inviting."
"The team is not experienced and not interested. They do no listen and it they have stuck in their mind they want to slide the bread, they will do despite the fact u have said no."
"A great Café with some wonderful desserts and sandwiches- their social sharers (cinnamon and chocolate) are amazing."
"I had a very positive experience yesterday where a member of staff called a nearby branch to see if they had the pastry I wanted."
Cons:
"Sadly the staff member who served us lacked adequate customer service."
"Very disappointed...all staff running everywhere without management in sight...most don't know what's going on."
"Arrogant and unprofessional staff at this branch."
"Nice food, but appalling service."
"Terrible customer service - not a brain cell between any of the staff."
"The most unfriendly customer service I’ve ever encountered."
"The staff are cold, dry and without customer service skills."
"The staff at this particular branch is let down by its employees."
Cleanliness and Atmosphere
Pros:
"The coffee shop is located in the city center, with convenient transportation. The interior is simple, bright, and comfortable."
"I like to work in this coffee shop because the environment is quiet and conducive to concentration."
"It is a great coffee shop and I will continue to patronize it."
"Tables were dirty but the place was full. So I do understand staff capacity and when we asked for ours to be cleaned it was immediately."
"This is my local bakery. It’s great for my daily bread, they have 10% off the “Bread of the Month”."
"My first visit to Ole and Steen during covid times, but they were very clean and organized about hygiene that we felt comfortable to sit for our coffee."
"What a great place to have a nice cuppa and a sweet treat. Staff is very professional and friendly."
"I loved everything about their Roast Beef sandwich! The bread, the beef and sauce."
Cons:
"The area where the tables are is crammed and overcrowded and in case of an emergency I don’t think anyone will survive... the layout it’s appalling."
"The majority of tables are full to the rim with used dishes and clutter both inside and outside."
"The only downside is that the latte does not have a latte art."
"The place filthy, not simply dirty. The floor, seats & tables are streaked with years of grime pushed about with dirty rags."
"They had a range of options to chose from which is nice, the taste was not too bad either. However their prices are a bit too much for what you’re getting in return."
"The place filthy, not simply dirty. The floor, seats & tables are streaked with years of grime pushed about with dirty rags."
"Walked in, one person serving with a two people in front waiting to served with three staff just standing around chatting."
"Only seats left were bar stools by the window, there were crumbs and empty cups and plates left which I had to clean up."