Cineworld Cinema Reviews Summary

Cleanliness and Maintenance

Pros:

• "Always clean and the team is always happy to help."
• "The cinema itself is spacious and well-maintained."
• "Clean, friendly service and great way to get a mind change and spend time with family and friends!"
• "Nine Screen cinema within the Designer Outlet, next door to the Stadium. Clean modern cinema which has a Starbucks cafe and a kiosk where you can buy snacks like nacho, chocolate and ice cream."
• "Very nice, clean and big cinema. You have a lot of choices for a movies every hour in the day!"
• "Modern, clean and spacious seats. Probably the best cinema in a 5 mile radius."
• "Such friendly staff, lovely clean areas and comfortable seating."

Cons:

• "We came before the movie started (during commercials) the cinema was an absolute mess."
• "Wasn't the best of experiences. Toilets were in a right state and building works going on."
• "The toilets are dirty & have a nasty smell, bad even for a toilet!"
• "The Cinema STINKS! It smells like they used the same mop water from the toilet to wipe the floor."
• "The toilet was dirty and smelly."
• "Toilets are always a little uncared for, something out of order or water on the floor etc.."
• "Dirtiest cinema I have ever seen."

Customer Service

Pros:

• "The friendly staff helped me book it not only that but they changed the ticket to an earlier screening."
• "Staff always polite."
• "The staff was really organised and friendly."
• "Staff are nice and friendly."
• "Extremely friendly, efficient and welcoming staff members!"
• "Staff are friendly and accommodating."
• "Lovely staff."

Cons:

• "Customer service was very rude, was asked for ID after waiting 15 mins for the screen to open not before when I actually showed her my tickets."
• "Matej is an awful and racist individual, I’m surprised that cineworld employ people like him."
• "Just because you bring in 4D facilities and all the hi tech, it doesn't fix the negative impression you leave on customers with the bad attitude of the staff."
• "The experience you get at this particular Cineworld is terrible with very bad customer service, it is clear the staff don’t care!"
• "I waited in queue for a while, only one person was serving while the rest 5 staff members were just standing and chatting."
• "Bad customer service. I will never go there anymore."
• "They focus too much on indie movies, hence Hollywood movies have less screening time."

Facilities and Accessibility

Pros:

• "It was a great experience 4dx with very nice movie effects."
• "The 4D screen it makes tour experiences absolutely unique."
• "They show Hindi and Tamil movies too for those that wish to watch those!"
• "Easy parking but costs £4, great cinema and the 4D is quite fun."
• "The 4DX experience is phenomenal. Totally worth it and fun for all the family."
• "4DX is also great and nice effects for a stimulating experience."
• "It also has a 4DX Screen - A screen which basically stimulates the theater goer's five senses and gives them an amazing cinematic experience like high-tech motion seats and special effects such as rain, lightning, bubbles and fog. 4DX screens in both 2D and 3D."

Cons:

• "The self ticketing kiosks, which should help to alleviate this issue is a hindrance if you're an Unlimited Card holder as they mostly don't work."
• "The internet connection is terrible which meant I could not book my tickets online once I arrived at Cineworld."
• "Access to cinema had to be reached using 2 lifts. One to second floor and then walk a long distance to other lift to then go to 4th floor for the cinema."
• "Parking is a nightmare on event day."
• "Parking in the O2 is a no brainer even during the events or shows."
• "There’s no proper parking. On stadium and arena event days, you cannot park in Ldo car park."
• "But such a shame that the parking is so expensive."

Value for Money

Pros:

• "When using tastecard plus and getting tickets for £8 I will not complain!"
• "It was a promotional ticket, paid only £3."
• "If you love cinema and movies then definitely recommend the membership! You can also get discounts too!"
• "It's incredibly good value."
• "Food portions are fairly good for the price."
• "Unbeatable on price to say nothing of affordable popcorn."
• "The huge 🌭 hotdogs are good and fair price."

Cons:

• "I waited in queue for a while, only one person was serving while the rest 5 staff members were just standing and chatting. Also when I checked the prices for the movie tickets a night before it was 6.99 but when I went there, they charged me 12.99."
• "Disgusted at the prices... 3X what I pay back home."
• "Just don't understand why it's double the price of our other cineworld option, especially since you can't get free parking whilst you're in the cinema."
• "They have very good popcorn and drinks for a reasonable price which is very good."
• "Ripped off as paid £39.50 to sit in an icebox to watch a film."
• "Not worth the money at all. Really bad experience not comfortable seats no air-conditioning not a quality of sound and charging 15pound per head doesn't give quality at all."
• "Over priced parking when 2 neighbouring cineworlds offer free parking."