University Hospital Lewisham Reviews Summary

Staff Dedication and Kindness

Pros:

• "The staff's dedication and kindness have left a lasting impression on me."
• "The medical professionals at Lewisham Hospital displayed a level of expertise and compassion."
• "Their professionalism, empathy, and willingness to help are qualities that deserve recognition."
• "Throughout the whole experience, they communicated perfectly the steps that were being put in place and reassured me many times."
• "The doctor and his team were so patient and kind."
• "Everyone that helped us today were great."
• "The care provided to my disabled partner after an admittance to A&E was exceptional."
• "Full of people trying their best and that care."

Cons:

• "Rude receptionists."
• "Communication needs to improve and some staff not all need show more kindness."
• "And a few Security staff not all seem to throw their weight about or are a tad OTT."
• "The receptionist was rude and definitively not suitable to work in a public environment."
• "The hospital staff are appalling and very rude."
• "Upon arrival, we were met with disgruntled hospital staff, without reason."
• "Awful place...................rude and ignorant nurses, only a handful of caring ones."
• "A&E male receptionist less than helpful when enquiring about recent admission of my daughter."

Emergency and Urgent Care

Pros:

• "I am so moved with the prompt care & kindness I received from the Crash team, security guard, public members and A&E."
• "When I visited on Sunday with a fractured ankle I was seen to straight away."
• "Unexpected trip to urgent care wasn't the end of the world, thank you to the staff, we appreciate you!"
• "My husband was seen through the Urgent Care Centre, I could not have been happier with the attention he received."

Cons:

• "unacceptable I waited 3 hours in the waiting room with severe back pain!"
• "I have an infected bite, had to wait 7 hours been told my name was removed from the list the first room I entered was dirty with a cockroach on the floor…"
• "My friend is on Mulberry ward and has been since 19th November...left her for 40 minutes without oxygen."
• "First of all, we called for the ambulance- two hours had passed and they still did not come."
• "A&E is like a war zone and they have security staff with zero manners."
• "Have attended this A&E twice...once with asthmatic during covid who was turned away mid attack."

Professionalism and Clinical Care

Pros:

• "I was most impressed with the high standards of professionalism at University Hospital, Lewisham during my recent admission."
• "The surgeon explained the procedure to me in detail and the anaesthetist was cheerful and friendly."
• "The doctors are so professional they are spot on."
• "A massive thank you to the surgeons who done the op!"
• "I had excellent care from hardworking and hard-pressed staff."

Cons:

• "They no pride in their work. Absolute waste of tax payers money."
• "Appalling rude staff when challenged about their mistakes and the incorrect referrals."
• "OMG 😲 😱 what a failed health system in UK NHS, even if you're in emergency they don't care your die or else just wait like a dog no attention as an emergency patient!!!"
• "I called multiple times my GP who said they haven't received those tests results."
• "Anestesologists do not respect your wishes."
• "Really unprofessional way to treat patients."
• "There was a doctor who kept walking past and smirking at us."
• "The blonde lady, with black glasses at the reception was really rude and arrogant."
• "Nurses are rude and ignore patients."
• "Not all agencies staff aren't good but with the amount of money you are paying these agencies their staff shouldn't say all the times I don't know this I was not train for this it is really unprofessional."

Maternity Services

Pros:

• "The midwives and doctors on the labour ward were absolutely brilliant, couldn't ask for more."
• "Excellent care in the maternity ward."
• "I gave birth here to my son and the care I received during labour and after was very good."
• "Fantastic maternity team."
• "Great care in maternity and NICU."

Cons:

• "Maternity staff were sometimes rude and unhelpful."
• "The postnatal ward needs improvement, midwives were not attentive and it was very busy."
• "Not a good experience with the maternity ward, I felt neglected."
• "Very poor aftercare following the birth of my child."
• "The attitude of some midwives was far from professional."

Facilities and Cleanliness

Pros:

• "The environment was clean and well organized."
• "Clean wards and facilities."
• "The wards were clean and the cleaning staff were friendly and efficient."
• "I have seen the cleaners cleaning all the time and the place seemed very tidy."

Cons:

• "Dirty facilities, especially the bathrooms."
• "Some parts of the hospital are in need of refurbishment."
• "The waiting room was filthy, not what I would expect in a hospital."
• "The cleanliness is not up to standard, found blood on the floor of my room."
• "Dirty, dirty, dirty, even the walls are crying out for a clean."

Food and Catering Services

Pros:

• "The food provided was surprisingly good."
• "Decent meal options for patients."
• "The catering staff were lovely and the food was better than I expected in a hospital."

Cons:

• "The food is horrendous, unedible and not nutritious."
• "Hospital food needs a lot of improvement, both in terms of quality and options."
• "Dreadful food, it was cold and tasteless."
• "I was served the wrong meal despite having dietary restrictions."

Overall Experience

Pros:

• "Despite the challenges, my overall experience at Lewisham Hospital was positive."
• "The nurses and doctors did an outstanding job under pressure."
• "I would not hesitate to recommend this hospital to anyone in need of medical attention."
• "Overall a very good hospital with dedicated staff."

Cons:

• "My overall experience was terrible, would not recommend."
• "Lewisham hospital needs to address the issues with staff and facilities urgently."
• "Had a bad experience, starting from the rude staff at the reception to the unclean ward."
• "I am very disappointed with the service, it's gone downhill over the years."