Vue Cinema Birmingham Reviews Summary

Seating

Pros:

• "Seating is comfortable, and the recliner seats are definitely worth the money if you want a more comfy experience."
• "With numerous screens offering various seating capacities, catching a film on the big screen is a satisfying experience."
• "The seats were well used. Service level clean, a sweeping brush, and a vacuum have been used on them, but I can't say that they have been cleaned this calendar year with any confidence."
• "Really enjoyed avatar way of the water but the only thing for me is the seats are so close."
• "The VIP seats don't feel any better, they don't recline and aren't anywhere near comfortable."
• "Once inside the theatre the chairs were fantastic not only were they leather but they also reclined."
• "The seats are so comfy."

Cons:

• "The seats were well used. Service level clean, a sweeping brush, and a vacuum have been used on them, but I can't say that they have been cleaned this calendar year with any confidence."
• "Allocated seats were saggy and not comfortable even though they were “vip”."
• "The seats had tears in them, they DID NOT RECLINE."
• "Watched a late show. And there was popcorn, drinks, ice cream all over the seats."
• "We booked the VIP seating at 7:99 per person, and upon sitting in our seats, we realised it was absolutely filthy with nachos all over the leather seating."
• "Yesterday me and my family visited the vue and was disgusted by the state of the cinema room we were in our seats coverd in muck and popcorn."
• "Reclining seats were not all working."

Cleanliness

Pros:

• "The cinema itself is clean."
• "It's a lovely clean, modern cinema with plenty of screens and the possibility of easily delivering a great experience."
• "A good cinema. Relatively clean and pleasant."
• "The lobby was clean but the toilets were vile."
• "The cinema is warm, cosy and clean."
• "The cinema was very clean there was no sign of anyone being in the screen before us."
• "It's clean and modern, screens are good sizes, seats are very comfortable compared to other cinemas."

Cons:

• "Cleanliness is an issue especially if you are going to a late showing- the screens don't seem to get cleaned properly in between showings."
• "The cinema is need of a deep clean and maintenance to fix up the place."
• "The toilets were filthy, a mop left in the middle of the floor."
• "Toilets leave a lot to be desired."
• "The actual screen where we saw the movie was filthy, there was still rubbish and food still all over the floor."
• "I could not believe how dirty the cinema was."
• "Place is a mess sticky carpets, food remains in the seats."

Parking

Pros:

• "Plenty parking, so no issues."
• "Good parking space."
• "Absolutely loads of free parking outside."
• "Parking is free."
• "Vue Cinema in Birmingham boasts a massive free parking space, a big plus for moviegoers."
• "Lots of free parking is also a perk."
• "Easy to get to with plenty of free parking spaces. Good value cinema tickets, but the trade off is a poor experience in the cinema."

Cons:

• "The car parks does get very busy at peak times so may have to drive round a couple of time to get a spot."
• "Parking can be a problem at busy times."
• "Star City where it's located has really gone down hill, loads of closed units, and even some big names gone."

Value for Money

Pros:

• "Book online to avoid disappointment on the day. Plus it’s cheaper."
• "We visit here regularly for new movies. It's good value for money specially with meerkat codes it can't be beat."
• "I'm giving 5 stars cause its cheap and cheerful here."
• "The price difference between this cinema and odeon, empire etc is good for those on a budget."
• "Vue is great. Such great prices to see the film you're about to watch."
• "Excellent Prices! I would definitely visit here whenever I fancy a film... for a fiver you just can't complain."
• "Tickets are very cheap at all times of the day (£4.95 at time of writing this review)."

Cons:

• "Shocking prices on sweets, drinks and popcorn etc. Spent £22 odd on two drinks, two milkshakes and large popcorn."
• "Do not get sucked into buying food. No prices displayed that I could see."
• "However their snacks are really expensive so try and get something beforehand."
• "Make sure you have plenty of time if you are planning to buy the (overpriced) snacks and drinks."
• "The quality of the food is also very poor and does not taste good anymore especially for the price you are paying."
• "The usual extortionate prices, I might add."
• "The snacks are expensive though and they've increased the price of their seats!"

Customer Service

Pros:

• "The manager handled it well and was very kind and accommodating, offered us a different film etc."
• "The staff are very polite and welcoming."
• "Thank you, to staff member Ashma, I hope I've spelt that right... she went above and beyond in all aspects."
• "Visited star city with family and would like to thank a gentleman called Bello who was working on the food counter he was very helpful, friendly and good with the kids."
• "Friendly staff and a great choice of snacks etc. to choose from."
• "The customer service from Belo was great!!!"
• "The staff are very polite and helpful."

Cons:

• "The staff are so slow waiting in line 20 mins missed the start of the movie."
• "Each time we visit this place and we get different excuses why we cannot go in."
• "Food is a pricey and the customer service is just painfully slow."
• "The staff are rude and it seems purposefully slow - needs serious work."
• "The young lad who served us was snappy, rude and seemed disinterested."
• "The staff are horrendous, unfriendly, dirty and put me off coming here again, especially the staff at the food counter, they need sacking."
• "Staff are rude and unhelpful. 0 seating area for you to wait before film is on."

Facilities

Pros:

• "The theatres have interval time count down. It's a great idea."
• "It's a lovely clean, modern cinema with plenty of screens and the possibility of easily delivering a great experience."
• "Venue brilliant cinema outstanding comfortable seats ✔ plenty of room✔ clean and modern."
• "Had a wonderful experience here! VUE gives a great cinema experience through the sounds and screens."
• "They also have plenty of sanitiser stations too."
• "Totally wheelchair accessible."
• "Vue's commitment to customer satisfaction, from efficient ticketing to a seamless movie experience, left us thoroughly impressed."

Cons:

• "Please do not visit this cinema unless you want to sit there freezing cold!"
• "Booked to see a movie and when we arrived... Turns out they had technical issues and had cancelled it!"
• "Environment was dreadful."
• "You often don't feel safe when visiting here."
• "The worst part is that a bunch of kids was running around up and down the stairs and was playing in front of the screen."
• "No seating space for those waiting in the cinema's foyer, so not very disability friendly."
• "No point booking your seats as people just sit where the hell they want."