Creams Cafe Chatham Reviews Summary

Staff and Service

Pros:

• "Special thanks to Andre for helping us out."
• "Jack served us and what a friendly and helpful guy he was."
• "The staff are very friendly here."
• "The young lady was very friendly and made sure the waiting customers were happy."
• "All staff were friendly and good space between tables."
• "The staff were welcoming and helpful."
• "There was a guy(Enzo) working there, who had such a beautiful smile and provided excellent customer service."
• "Love the staff here."
• "The staff are friendly and welcoming, and the food is made fresh to order."

Cons:

• "SERVICE is not customer driven."
• "The staff, while not rude; many are abrupt and do not follow simple order instructions."
• "Two out of three staff were not very knowledgable."
• "I asked the waitress if I could exchange it for a different item and was told that because of some random contamination policy, they won't be able to do that."
• "Overall service was extremely poor and staff were rude to the customers."
• "The waiter just showed us to our table and walked off, without saying a word."
• "The lady responded rudely with a tut towards us."
• "So rude!....the old bag "lady" with the pony tail that served me and my family for my son's birthday was so abnoxios and dismissive."
• "The staff behind the counter were polite enough."
• "When I went to enquire about the other orders the obnoxious staff Sasha said it's impossible to bring out orders together."
• "The old lady behind the till was sarcastically answered with “then it you didn’t need to have a table would u if u wanted it take away”."
• "The young lady that gave us our take away shouted our number and did not acknowledge us “with enjoy” or “thank you”."

Food Quality and Menu

Pros:

• "Wow, the best banana splits ever, with all the old ingredients included."
• "The food is also much better quality and tastes great and always comes out fresh and hot."
• "I enjoy the delicious cookie dough and have tried the other flavored ice creams and sorbets."
• "The desserts were great."
• "Undeniably serves the best milkshakes in Medway."
• "The desserts we had were tasty and bigger than thought."
• "The waffles were so fresh and tasty today."
• "They have over 30 flavours, from the classic vanilla to the up to date Maltesers."
• "Mm delicious and well presented."

Cons:

• "Sometime ago Creams used to make banana splits but it has not been on their menu in ages."
• "Very unpredictable quality here."
• "The 'hot' apple crumble clearly microwaved and soggy it was barely warm."
• "One of the deserts wasn’t what we asked, and the waffle had hardly no sauce and was so dry."
• "Was expecting the portion size to be HUGE given the inflated prices but was disappointed by my cookie dough dessert."
• "Food was ok waffle was still semi raw."
• "Waffles were undercooked."
• "Visually it was obvious and I could instantly see as someone else cut into theirs that theirs were too."
• "Ordered caramel waffle i used to love it but when i received It this time it looked horrible i wish i had thought to take a picture the sauce was completely soaked in the banana was old the waffle was under cooked."
• "The oreos were stale, the cookie was flat like roadkill."
• "They had overcooked my cookie dough and ice cream and it wasn't to the standard it used to be."
• "Ordered 4 meals all turned up cold."

Price and Value

Pros:

• "Overall though a pleasant treat for less than £5 a head."
• "Beautiful deserts that are reasonably priced."
• "Well worth a visit or five."
• "KIDS GO THERE EVERY DAY AND SPEND HARD EARNED POCKET MONEY THERE, BUT ITS WORTH IT."

Cons:

• "Only down fall is it’s quite expensive."
• "The prices have gone up recently which is a shame."
• "Even though the food was good the prices for what we got were not great."
• "With prices so high I expected a lot better."
• "Too expensive for such poor quality and service."
• "It’s not value for money at all, prices have been hiked up, and sizes have been made smaller."

Ambience and Cleanliness

Pros:

• "Always clean and inviting."
• "The atmosphere is always good."
• "The place is always clean and well presented."
• "Place is clean and tidy."

Cons:

• "Only thing is the tables were a little sticky but that was it."
• "The floor was dirty, as were the menus and the tables."
• "However the table was sticky and the seats were a bit dirty."
• "Seats and floors were filthy, looked like they hadn't been cleaned in days."

Management Response

Pros:

• "Manager gave us a 50% off for our next visit when we had a minor complaint."

Cons:

• "When I spoke to the manager about the poor service, I was met with excuses."
• "The manager just didn’t care."
• "Complained to the manager and they just shrugged."
• "The manager did nothing to resolve the situation when we complained about the food quality."

Overall Experience

Pros:

• "Definitely will be returning soon!"
• "I have been coming here for years and it’s always been amazing."
• "A good experience overall and would recommend."
• "Overall a good place to eat and have fun."
• "My overall experience was lovely."

Cons:

• "First and last time visiting."
• "Overall a very unsatisfactory visit and we won’t be returning."
• "Wouldn't recommend and won’t be coming back."
• "Overall, quite disappointed with this visit."
• "Unfortunately, the negatives outweighed the positives and I will not be returning."